Does WD customer support exist at all?

been trying to contact WD customer support by the phone for last hour - nobody answers.

Email option doesnt allow to register for some reason - it just says “registration unsuccesful” and does not give any reason of why it was unsuccesful - repeated several times, always same outcome.

So, it seeems it im stuck with faulty item and customer support does not exist.

Looks like I will need to get a refund through VISA claim back and switch to working gear from Synology.

Welcome to the Community and sorry about the issues you’ve experienced trying to contact WD Support. Which phone number did you try? Here are other alternatives.

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On the other hand a detailed description of the issues you are encountering with your WD My Cloud will allow for more Users to better assist.