Device visible from windows explorer but WD sync / Backup does not find it

dannox · May 16, 2019, 7:01pm

Essentially in WD sync, it does not find the device, it does not allow me to sign in (but in the browser I can) and so WD backup can’t find as well (it finds dropbox). Manually I could copy and edit the storage but obviously, I need a backup software to have everything correctly tracked.
I have windows 10.

Any suggestions?

cat0w · May 17, 2019, 3:09am

@dannox If you look at the information from this link, Software and Firmware Downloads | WD Support , you will see that WD Sync does not work with My Cloud Home.

dannox · May 17, 2019, 6:41am

is there a way to use some backup software with mycloud?

tehany · May 23, 2019, 4:59am

In the mycloude home user manual it says you can install “my cloud desktop app”(but actually dosen’t apear in the list). also in the mycloude home specs page it says there is an ability to sync folders.
very annoying! the only windows backup utility available is the windows backup which is not so friendly.

tehany · May 23, 2019, 5:11am

Update: now I can see it(I think no special installation needed). right click on a folder shows Sync to…option… Screenshot_3

cat0w · May 23, 2019, 3:26pm

tehany · May 23, 2019, 7:52pm

So, as to section 5, there is no “my cloud app” option…