Delete a device or a MyCloud account

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Hello !

Last month my MyCloudHome stopped working and I couldn’t repair it so I had it changed.

Now I have a new disk that seems to be functional but I can’t get rid of the old one on my computer or on my MyCloud account. It says “device offline”, and I can’t find a way to erase it or add the new device.

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2

Hi maxFloyd,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

http://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support

Create a Support Case
Create a support case with our world-class service and support team.

3

This seems to be a common problem… It would be helpful if WD could improve upon the solution of “open a support ticket.”

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