Hello !
Last month my MyCloudHome stopped working and I couldn’t repair it so I had it changed.
Now I have a new disk that seems to be functional but I can’t get rid of the old one on my computer or on my MyCloud account. It says “device offline”, and I can’t find a way to erase it or add the new device.
Hi maxFloyd,
You should try contacting WD’s Technical Support about this for live assistance and troubleshooting
To Contact WD for Technical Support
The link below will allow you to call support
Create a Support Case
Create a support case with our world-class service and support team.
This seems to be a common problem… It would be helpful if WD could improve upon the solution of “open a support ticket.”
