Replacing My Cloud device

I have a broken My Cloud and I want to buy a replacement. Will it be possible to access files from the new device if my old My Cloud is dead?

My old My Cloud is totally dead, cannot even turn it on. How will I be able to access my files?

As your old My Cloud is completely dead, so data recovery companies may be able to restore or recover important data from the device.
However, if there is no physical damage on the My Cloud, then you can contact the Western Digital to replace your device under warranty.



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