Dashboard not displaying since latest update

Legacy Products My Cloud OS 3
1

Hey guys,

Possibly a simple one. I upgraded to the latest firmware for my wd my cloud. Drive looks ok.
I can access shares / ftp is fine/ twonky seems to be ok. I cannot access the dashboard. It seems to connect, try to authenticate then get a blank screen. Tried it on edge & chrome to eliminate a browser issue.

1366×768 88.2 KB

933×362 22.7 KB

2

If you turn off AdBlock Plus for 192.168.0.19, what happens?

3

Hello,

After upgrading to My Cloud OS 3, users experience slow initial response times
http://support.wdc.com/KnowledgeBase/answer.aspx?ID=13170

4

I upgraded on friday last week surely it doesn’t take this long to scan?

5

Hello,

I’ve requested a WD Support Team member reach out to you for assistance.

Regards,
Samuel Brown

6

What would be good is once the solution is discovered, please document the solution on this thread.

7

The fix in the end was reset the device and push the upgrades through again.
The dashboard was displaying.
Was not an issue with the adblocker.

1 Like