WD My Cloud Blank Dashboard

[SaiyaTrunX]

Hello everyone,

I just got my WD My Cloud 3TB and while setting it up through the dashboard it seems to have crashed and now all I am getting is a blank page when I am trying to acess the dashboard.

I have read some threads describing similar problems and also have tried resetting, 5sec and 40sec reset, with nothing changing. I also have tried 3 different browsers, just to make sure that the browser is not he problem.

I hope someone can help me, thanks in advance.

[nhimc0n]

Problem with loading dashboard WD Mycloud

I have this problems 2 times, i thinks you need try step of me: Go Dashboard and click Wait website, and click click. This happens over a period of> 4 minutes. Next time, you need see Dashboard will work, you should quickly access “Setting” → tab “General” → disable “Cloud Access” and click “Save” Note: Don’t hesitate to do this quickly as the login session will end later 5 min Good luck! [Untitled]

[SaiyaTrunX]

Thanks for the quick response, but I think were are not on the same page. When trying to access the dashboard I just get the blank page as I posted earlier. There is nothing to click, even the WD logo is not clickable.

[Bennor]

Couple of troubleshooting suggestions if you haven’t tried them already.
Try a different web browser.
Disable any browser add-on’s or browser extensions.
Disable any security/firewall software.
Try a different computer or mobile device.

[cat0w]

@SaiyaTrunX Is this what you own?

Have you looked at the User Manual for your generation of My Cloud?

Western Digital Support | Western Digital

Have you tried this?