My cloud dashboard not working. pls help

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have had the WD My Cloud for about a year now and have accessed the dashboard in the past on my PC but now it never seems to work. It always says ERR_CONNECTION_TIMED_OUT. I have had trouble accessing the dashboard in the past with the same message appearing occasionally but for the last six months or so I have not been able to get on it at all! Other than the dashboard everything else works fine as I am able to log in into My Cloud without any problems.

I have the dash on my PC which runs MS XP and my internet connection is fast (100 mbs). The WD My Cloud software version is 1.0.7.17. Can anyone please help.

2

What web browser on Windows XP are you using? Try a different web browser and see if the issue continues.

3

Hi

Thank you for your response.

I am using Google Chrome, but have also tried Fire Fox but to no avail. I have also tried accessing the dashboard using another PC which uses Windows 7 but again I get the same message as MS EX.

Shah

4

Are you using the name of the MyCloud in the browser address field? If so, try entering its IP address.

If that doesn’t work, try a 4-second reset, and if that doesn’t work, a 40-second reset.

FYI the version of MyCloud software installed on your PC is irrelevant, since the Dashboard runs entirely from the MyCloud.

5

When did this occur and how long has it been happening? Did you read this post?

6

I dont think the WD data centre move should have any effect on accessing the Dashboard; you can access the Dashboard without an internet connection.

7

Hi cat0w, Ive been having this issue for months but only decided to raise it now. It now happens all the time!

8

Hi cpt paranoia, Ive been using the ip address exacly as i have been in the past when it was working fine. Ive restatted the machine and my cloud on many occasions but ro no avail.

9

Ive tried using fire fox but its still the same.