[quote=“Badgie, post:8, topic:134980, full:true”]
I want to change the email address I use for the account. When I try to do this from the Dashboard it tells me I can’t use the new email as it is already associated with a user account. It then kindly deletes my old email addy and says there is no email associated with that user. Luckily I can now reassociate the user with my old email. When I go to the web portal and try to reset the password for my new email so that I can logon with that it tells me there is no account associated with that email - even though I couldn’t switch emails because it said there WAS an account with that email.[/quote]
Process is a bit goofy with the My Cloud that I use. On the Dashboard -> Cloud Access page I selected the User, then in the MyCloud.com account for I selected the “Update registration email” icon. In the Update MyCloud.com Account dialog box I entered a new email address in the New Email field then selected the Save button. At which point the Dashboard indicated “Updating”. Eventually the Dashboard put up a dialog box indicating the new email address would receive a notification email. So far so good.
Now here is where it gets a bit goofy. The Dashboard created a new MyCloud.com account associated to the changed email address rather than change my existing MyCloud.com account associated to the old email address. Further if I change the email address back to the old address there is no way to delete the no longer needed second MyCloud.com account. There is no option to delete the account from within the MyCloud.com online interface. If I choose the delete icon from the Dashboard Cloud Access User entry it doesn’t delete the online MyCloud.com account. So now there is an unused MyCloud.com account not associated to any My Cloud device.
In the end changing the email address worked on my end even though the results are a bit on the goofy side. Tried it several times changing back and forth between two email addresses.