Recently have changed internet provider, my cloud is on with Blue indicator light, but I couldn’t access it from my computer, even the my local page, and cannot detect the device in setup page too
Most likely: Something different in DHCP settings of router.
Was NAS set for fixed IP from the NAS? If so. . .the new router is probably assigning IP’s in a new different range. . .which could cause problems. (Advice: use fixed IP address assigned from router)
Log into the router and look for the NAS as one of the connected devices.
There are some low cost network app for smart phones that can scan you network and show you the address. Phone app may be easer to find and use that a PC program
wireshark comes to mind ( total over kill in most cases ) -no pun intended-
hello IndigoCard here,
Did you fix it or not, I faced similar issue from last couple of days and till can’t able to find any solution so please help me as well.
Hi
I have not fixed this problem yet. also looking for solution
If one previously configured their My Cloud with a static IP address, and one can no longer access the My Cloud Dashboard after moving to a new broadband provider, one may need to reset their My Cloud using a 4 second reset which will revert the My Cloud back to the default of obtaining a IP address via DHCP rather than using a static IP set through the My Cloud Dashboard > Settings section. See the following WD Knowledge Base article on the methods of resetting a My Cloud using the reset button on the back of the unit.
My Cloud OS 5: How to Reset a My Cloud OS 5 Device
https://support-en.wd.com/app/answers/detail/a_id/29445
Its also possible that maybe the indexing that can prevent access to a My Cloud has somehow kicked in or been triggered and the unit is being indexed again. This is a common problem when one initially updates to OS5 and the indexing starts, it has the nasty habit of rendering the My cloud unusable for periods of time.
My Cloud OS 5 Cloud Access Content Indexing FAQ
https://support-en.wd.com/app/answers/detail/a_id/30021
Best Practice for My Cloud OS 5 Cloud Access and Indexing
https://support-en.wd.com/app/answers/detail/a_id/30014
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Hi I have solved my issue by changing the LAN cable to the broadband directly and do the 4 second reset, and it works
