Can't access files

[buddyzboy]

Lost Internet service and when it came back up (from my ISP RCN), the IP address o my MyCloud was changed. Now I can’t access it.
The reset button doesn’t work (stays solid blue when I try 4 or 40 sec reset). If I try to access from File Explorer its not responsive. Also if I type in the new IP address, it won’t connect. Can’t map it either (get error message that Windows cannot access \Mycloud)
If I unplug and reconnect, sometimes I can access but then when I try to view files it hangs up and then I can’t connect again (unless sometimes i I disconnect again.

I tried connecting directly with ethernet cable, same problem.

MyCloud 6 TB, OS5.

Wondering if the change in IP address is an issue?

any ideas appreciated

[cat0w]

@buddyzboy

Have you looked at the User Manual? What computer and Operating System are you on?

[NAS_user]

I doubt the manual will help here.

SO - - -first question - - - what device are we talking about?

If you get access to it again. . .disable cloud access in both places. I am willing to be that this is an older unit (like a Gen2 Single Drive MyCloud); and that you are trapped in the “indexing process”.

If this is a Gen2 Single Drive MyCloud; never enable cloud access again. . . and start thinking about how to replace this 4-6 year old device. (because it’s a) Old and b) sooner or later OS5 will kill it)

[buddyzboy]

Yes Gen2 single drive unit. I plan on replacing but need to access the backed up files so I can transfer them to a different drive.

When you say disable cloud access in both places-what 2 places?

Thanks

[cat0w]

@buddyzboy
What do you have showing under Network when you open File Explorer?

WDMYCLOUDTWO is my 2nd generation My Cloud on OS5. I’m not having any problems with mine. The IP address on mine is static and does not change.

Update to my reply: Have you rebooted your computer since this happened? It should pick up all your devices.

[buddyzboy]

This is what shows in File Explorer, and the message I get when I try to access. Also cannot access the device page by IP address.

[cat0w]

@buddyzboy
What happens if you right click on it and click on View Device Webpage? Try this on both the WDMYCLOUD under computers except click on Open and the one under Storage click on View Device Webpage.

[Bennor]

@buddyzboy

Lost Internet service and when it came back up (from my ISP RCN), the IP address o my MyCloud was changed. Now I can’t access it.
The reset button doesn’t work (stays solid blue when I try 4 or 40 sec reset).

One suggestion, if you haven’t done so already, is to access the local network router’s administration interface/page and see the DHCP server client address assignments. See if it lists the My Cloud IP address in that DHCP client IP address list. Could be the IP address for the My Cloud has changed and your computer is using the old address. With the IP address one can then either access the My Cloud Dashboard with a web browser or input that IP address (example: \\192.168.1.10) into the Windows File Explorer address bar to access the My Cloud.

There are ways and free/paid software that will (from a Windows PC) scan the local network and show what devices are connected. For example one can issue the command: arp -a from the Windows CMD command line interface and it will generate a list of IP address (and their MAC addresses) that it finds on the local network.

[cat0w]

@buddyzboy

Clicking on WDMYCLOUD under Computers should bring up your Shares. See example images below.

Image One

Image Two

[buddyzboy]

Sometimes right after reconnecting, the shares will show up. After a few minutes, will not connect again.

[Joseph363]

Interesting…

I don’t saw it in your previous messages but maybe you can try disconnect the drive from “Computer”, right click about the NAS icon and select “Disconnect”. Then restart your PC , back to “Computer - Map network drive” and search for the NAS, connect with your device. Maybe that helps.

Regards

[Gerard_GSPS]

Hi all. I am having similar problems in that I cannot access the My Cloud device in the network. This is since I updated to the new firmware.

[ikky]

Came here looking for a resolution but looks like they didn’t acknowledged this an issue yet, same thing, drives stops responding, even web access to the NAS. Strangely my iSCSI disks still show up.