Could not reset the server to factory default settings error 0x80070241

nojkepop · June 12, 2013, 2:51pm

I have been unable to recover my server. I wasn’t really having that many issues before trying to recover. Atleast nothing that would explain my current problem. I have tried the non destructive recovery that doesn’t delete your data. Tried that twice with the same error code. Then gave in and tried to full recovery which erases everything. Same error code. I’m pretty sure it gets past formatting the hard drives. In the non destructive recovery it would get to about 3/4 the way done before failing. The error code is. 0x80070241.

Could not reset the server to factory default settings

Your server was not reset to factory default settings. Resolve the issue, and then restart the server recovery process.

Error code: 0x80070241

Any help would be greatly appreciated it. I will try and contact western digital today and post back what I learn.

HeRoTech · June 12, 2013, 4:40pm

The little bit I can find on this error points to a bad iso. Might have to download recovery image again

nojkepop · June 12, 2013, 4:50pm

That might explain it. I’ve actually already downloaded the iso twice the first time it was definetly corrupt as I was unable to create a USB restore disk. Once I redownloaded it I was then able to create the disk. I will try downloading the iso again on a different computer. I called WD and they said they had to elevate it to a level two technician so I have to wait for a call back. I have the 4TB model that I upgraded to 8TB and the tech indicated I may need to remove the drives that didn’t come with the device and try the restore again. I will try these steps and report back. Thanks for looking into it for me.

Gramps · June 12, 2013, 5:26pm

I was leaning toward a bad download myself. Try chrome instead of IE.

Do not remove the new/extra drives.

You are simply mounting the ISO, as in you are not trying to burn a dvd and run it from DVD?

ultiman · June 13, 2013, 10:00am

hi,

elsewhere i had problems with SanDisk Cruzer Blade USB 2.0 Sticks, with the same ISO and Lexar Sticks for recovery it worked well. Also USB 3.0 Sticks didn’t work.

greetings

ulti

nojkepop · June 13, 2013, 2:51pm

I tried the recovery again twice last night. Even with the new ISO I am having the same issue. It could be a jump drive issue. The only non USB3 drive I have that is big enough is a PNY 16GB. Still no luck. I will have to give WD tech support another call. I may pull the drives and try to test each with WD Data Diagnostic.

Still_Grey · June 14, 2013, 1:24am

You might try this. Set your desktop to DHCP and plug the cat5 cable straight into the DX. Reboot your desktop and boot the DX with the thumb. I have overcome desktop restore failures this way. They both get an auto config ip and can talk to each other and do not have to worry about the switch dropping stuff.

You might look in the log file in the wd folder of the thumb drive.

If recovery starts as you say it does, I do not see the need to recreate storage. Though if all else is failing, you might do that and check the log file on that drive for happy happy happy

PS: FWIW, I am Gramps. Just noticed I am logged in with my other account

Gramps · June 14, 2013, 1:28am

Boy Grey knows his stuff, must be my twin. That is what I was going to say LOL

nojkepop · June 14, 2013, 3:24pm

Well, I downloaded another copy of the iso on another computer using Chrome. Created the jump drive and followed Gramps instructions on connecting the computer directly to the Sentinel. Now when I hold the reset button down and it Initializes the recovery. Eventually it says Loading Recoverying and a few seconds later it says STORAGE BAD. I have tried a different jump drive and multiple iso’s. I pulled each drive and ran Data Lifeguard Diagnostic all passed the SMART test. I have not ran sector scans due to the size of the drives. WD is supposed to be calling me back today sometime. The level 2 tech indicated that he would be able to send the Recovery ISO directly to me to see if something is getting corrupted during download. i’m starting to run out of ideas.

nojkepop · June 14, 2013, 3:30pm

I should have searched the forum before replying. I found a discussion on the STORAGE BAD error. Attempting to recreate storage now.

Gramps · June 14, 2013, 3:36pm

correct, you need to do that recreate storage. When it is done look at the log file in the wd folder. The LCD may say Happy, but the log file tells the truth at the end.

If you like you can post the contents of the log file back. I am going to eat BBQ in a couple of hours, so be back in about 4. If the log looks ok you can go ahead and try the recovery

We CAN do this :) Worst cas is we have to rwemove all the drives and clean them in another box, but we can get it back !

nojkepop · June 14, 2013, 8:41pm

Was able to recreate storage now it will get the Start Recovery screen again. Still fails everytime with same error code. Tried connecting directly to the box. Tried redownloading the ISO again. Tried every jump drive I have. Still no luck. Probaby going to have to wait until I hear back from Western Digital.

Gramps · June 14, 2013, 8:49pm

And you are mounting the iso to a drive letter, not burning a DVD or simply opening the iso?
Log file on recreate storage said nothing trange?

nojkepop · June 14, 2013, 11:49pm

Definetly mounting the iso. I have tried on different computers. Even tried different virtual cdrom programs. Currently using Daemon tools.

The log is gigantic. Are you sure you want me to post it on here. Maybe email or pm?

I do have access to another windows computer and could slave the drives and format them if need be. I just don’t think the driver are the issue. If i do the full format recovery it gets past the formatting part and fails later on during the actual install.

Gramps · June 15, 2013, 12:16am

The last 20 lines of the log file should do

Gramps · June 15, 2013, 12:18am

Grasping at straws

Av off on desktop?

nojkepop · June 15, 2013, 12:30am

RECREATE STORAGE LOG

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type
2,“WDC WD2002FYPS-02W3B”,“WD-WCAVY7408775”,“04.01G0”,0,“Normal”,3907029168,3855,“ArrayMember”
3,“WDC WD2002FYPS-02W3B”,“WD-WCAVY7402709”,“04.01G0”,0,“Normal”,3907029168,3855,“ArrayMember”
4,“WDC WD2002FYPS-02W3B”,“WD-WCAVY6460136”,“04.01G0”,0,“Normal”,3907029168,3855,“ArrayMember”
5,“WDC WD2002FYPS-02W3B”,“WD-WCAVY6460309”,“04.01G0”,0,“Normal”,3907029168,3855,“ArrayMember”

2013.06.14 10:34:34 - INFO - RaidCfg64 detected 4 drives
2013.06.14 10:34:34 - INFO - RaidCfg64 drive WD-WCAVY6460136: port=4
2013.06.14 10:34:34 - INFO - RaidCfg64 drive WD-WCAVY6460309: port=5
2013.06.14 10:34:34 - INFO - RaidCfg64 drive WD-WCAVY7402709: port=3
2013.06.14 10:34:34 - INFO - RaidCfg64 drive WD-WCAVY7408775: port=2
2013.06.14 10:34:34 - INFO - Matched drive 2 serial WD-WCAVY6460136 model WDC WD2002FYPS-02W3B0 with white list entry Enterprise Storage 2 TB
2013.06.14 10:34:34 - INFO - Matched drive 3 serial WD-WCAVY6460309 model WDC WD2002FYPS-02W3B0 with white list entry Enterprise Storage 2 TB
2013.06.14 10:34:34 - INFO - Matched drive 1 serial WD-WCAVY7402709 model WDC WD2002FYPS-02W3B0 with white list entry Enterprise Storage 2 TB
2013.06.14 10:34:34 - INFO - Matched drive 0 serial WD-WCAVY7408775 model WDC WD2002FYPS-02W3B0 with white list entry Enterprise Storage 2 TB
2013.06.14 10:34:34 - INFO - Checking RAID status (2): Volume Good
2013.06.14 10:34:35 - INFO - Enabling write-cache
2013.06.14 10:34:35 - INFO - Attempt to find ATA disk Volume0
2013.06.14 10:34:35 - INFO - Obtained 20 bytes of VPD SERIAL DATA out of 24 transferred
2013.06.14 10:34:35 - DEBUG - \.\PhysicalDrive0 serial=‘Volume0’
2013.06.14 10:34:35 - INFO - Volume Volume0 write-cache is on
2013.06.14 10:34:35 - INFO - Attempt to find ATA disk Volume0
2013.06.14 10:34:35 - INFO - Obtained 20 bytes of VPD SERIAL DATA out of 24 transferred
2013.06.14 10:34:35 - DEBUG - \.\PhysicalDrive0 serial=‘Volume0’
2013.06.14 10:34:35 - INFO - Successfully set write-cache on volume Volume0
2013.06.14 10:34:35 - INFO - Attempt to find ATA disk Volume0
2013.06.14 10:34:35 - INFO - Obtained 20 bytes of VPD SERIAL DATA out of 24 transferred
2013.06.14 10:34:35 - DEBUG - \.\PhysicalDrive0 serial=‘Volume0’
2013.06.14 10:34:35 - INFO - Verify volume Volume0 write-cache is on
2013.06.14 10:34:38 - INFO - =========== Recovery app END (0) ===========

RECOVERY LOG

[06/14/2013 10:46:17 590] ImageProcessingCallback (G:\Program Files\Windows Server\Bin\ClientRestore\sources\Boot.wim) WIM_MSG_ERROR 577

[06/14/2013 10:46:17 624] ERROR: WIMApplyImage for wim file [C:\os.swm] to target path [G:] with flags [2] failed with error 577.

[06/14/2013 10:46:17 624] Cleanup

[06/14/2013 10:46:18 624] WimApply failed with hr = 0x80070241

[06/14/2013 10:46:18 624] Reset failed with hr = 0x80070241

[06/14/2013 10:46:18 624] BeginResetThread - backend Reset failed with hr = 0x80070241

[06/14/2013 10:46:18 624] Reset completed with hr = 0x80070241

[06/14/2013 10:46:18 624] Exiting BeginResetThread

[06/14/2013 12:31:46 4cc] RestoreProtocol::Disconnect is called.

[06/14/2013 12:31:46 4cc] RestoreProtocol::Disconnect - calling socket shutdown.

[06/14/2013 12:31:46 4cc] MC_Closed

[06/14/2013 12:31:46 4cc] Calling ~CSession.

[06/14/2013 12:31:46 4cc] SessionComplete: Number of active connections: 0.

[06/14/2013 12:31:46 4cc] StartSession - close socket

[06/14/2013 12:31:46 4cc] End StartSession

nojkepop · June 15, 2013, 12:32am

I diasbled Microsoft Security Essentials and turned off the windows firewalls during the last few attempts. The other computer I tried with had Win 8 w/ defender.

Gramps · June 15, 2013, 3:30am

Did the recovery log you posted was it serverrecovery in the root of the thumb?

I cannot find one of my recreate storage logs. I do have a recovery log just about like your though.Did your have progress above where you pasted?

11/09/2012 23:45:32 51c] Progress 59
[11/09/2012 23:45:38 51c] Progress 59
[11/09/2012 23:45:42 51c] Progress 60
[11/09/2012 23:45:45 710] Progress 60
[11/09/2012 23:45:48 51c] Progress 60
[11/09/2012 23:45:55 51c] ImageProcessingCallback (E:\Windows\winsxs\amd64_microsoft-windows-naturallanguage6_31bf3856ad364e35_6.1.7601.17514_none_fc00d9a9415b5f6e\NlsLexicons004a.dll) WIM_MSG_ERROR 577
[11/09/2012 23:45:55 42c] ERROR: WIMApplyImage for wim file [C:\os.swm] to target path [E:] with flags [2] failed with error 577.
[11/09/2012 23:45:55 42c] Cleanup
[11/09/2012 23:45:55 42c] WimApply failed with hr = 0x80070241

Here is a good one (I think)

[05/01/2013 17:34:15 a8c] Starting ServerRecovery.
[05/01/2013 17:34:15 a8c] AddFirewallException
[05/01/2013 17:34:15 a8c] Listener CListener created
[05/01/2013 17:34:15 a8c] Listener UDP listener created
[05/01/2013 17:34:15 a8c] Listener UDP listener created
[05/01/2013 17:34:15 a8c] Listener TCP listener created
[05/01/2013 17:34:15 a8c] ServerRecovery started and is listening for request.
[05/01/2013 17:35:35 734] Listener TCPListener::TcpEventCallbackStatic
[05/01/2013 17:35:35 734] Listener TcpEventCallback
[05/01/2013 17:35:35 734] Listener TCPListener::TcpConditionCallback
[05/01/2013 17:35:35 734] Listener TcpConditionCallback from 192.168.1.40
[05/01/2013 17:35:35 734] NumberUnauthenticatedSessions is called.
[05/01/2013 17:35:35 734] StartSession
[05/01/2013 17:35:35 734] Received connection.
[05/01/2013 17:35:36 7a8] Entering HandshakeThread
[05/01/2013 17:35:36 7a8] Exiting HandshakeThread
[05/01/2013 17:35:37 734] Processing query backup machines request.
[05/01/2013 17:35:37 734] End processing query backup machines request.
[05/01/2013 17:35:37 734] Processing query backups request.
[05/01/2013 17:51:29 734] End processing query backups request.
[05/01/2013 17:56:12 734] Processing disk validation for restore request.
[05/01/2013 17:56:14 734] Query volumes.
[05/01/2013 17:56:14 734] End processing disk validation for restore request.
[05/01/2013 17:56:14 734] Processing bare metal restore request.
[05/01/2013 17:56:14 734] End processing bare metal restore request.
[05/01/2013 17:56:14 ac4] Entering BeginBmrThread
[05/01/2013 17:56:14 ac4] Executing BmrRestore
[05/01/2013 17:56:14 ac4] Calling PrepDiskLayoutForBmr.
[05/01/2013 17:56:14 ac4] CoCreateInstance CLSID_DOMDocument60 succeeded.
[05/01/2013 17:56:14 ac4] GetValue - Unable to find element [ImageFile].
[05/01/2013 17:56:14 ac4] GetValue - Unable to find element [ImageFile].
[05/01/2013 17:56:14 ac4] GetSystemFirmwareType returned 2
[05/01/2013 17:56:14 ac4] pVdsDisk->GetPack failed with hr = 0x80042417
[05/01/2013 17:56:14 ac4] Ignore. One case is uninitialized disk.
[05/01/2013 17:56:14 ac4] GetPhysicalDriveNumber ( \?\PhysicalDrive0)
[05/01/2013 17:56:14 ac4] Validate if system disk size is sufficient before recreating disk layout
[05/01/2013 17:56:14 ac4] System disk is set to \?\PhysicalDrive0
[05/01/2013 17:56:14 ac4] pVdsDisk->GetPack failed with hr = 0x80042417
[05/01/2013 17:56:14 ac4] Ignore. One case is uninitialized disk.
[05/01/2013 17:56:14 ac4] Executing CreatePartition (0x6400000, 0x100000, style=2)
[05/01/2013 17:56:14 ac4] Calling CreatePartitionEx (0x6400000, 0x100000, style=2)
[05/01/2013 17:56:15 ac4] Executing CreatePartition (0x8000000, 0x6500000, style=2)
[05/01/2013 17:56:15 ac4] Calling CreatePartitionEx (0x8000000, 0x6500000, style=2)
[05/01/2013 17:56:15 ac4] Executing CreatePartition (0xf00000000, 0xe500000, style=2)
[05/01/2013 17:56:15 ac4] Calling CreatePartitionEx (0xf00000000, 0xe500000, style=2)
[05/01/2013 17:56:17 ac4] Executing CreatePartition (0xffffffffffffffff, 0xffffffffffffffff, style=2)
[05/01/2013 17:56:17 ac4] Calling CreatePartitionEx (0x1c2b28fbe00, 0xf0e500000, style=2)
[05/01/2013 17:56:24 ac4] Query volumes.
[05/01/2013 17:56:24 ac4] fCritVolumesPrep is 1
[05/01/2013 17:56:26 ac4] SetupDiGetDeviceInterfaceDetail(GUID_DEVINTERFACE_HIDDEN_VOLUME, 0) returned device path [\?\storage#volume#{1bd9d443-b2c8-11e2-91ae-806e6f6e6963}#0000000000100000#{7f108a28-9833-4b3b-b780-2c6b5fa5c062}]
[05/01/2013 17:56:26 ac4] Executing QueryVolumeUniqueId ([\?\storage#volume#{1bd9d443-b2c8-11e2-91ae-806e6f6e6963}#0000000000100000#{7f108a28-9833-4b3b-b780-2c6b5fa5c062}],.,.)
[05/01/2013 17:56:26 ac4] Found device path: [\?\storage#volume#{1bd9d443-b2c8-11e2-91ae-806e6f6e6963}#0000000000100000#{7f108a28-9833-4b3b-b780-2c6b5fa5c062}]. Index=0
[05/01/2013 17:56:26 ac4] Progress 0
[05/01/2013 17:56:36 ac4] Progress 51
[05/01/2013 17:56:46 ac4] Progress 54
[05/01/2013 17:56:56 ac4] Progress 56
[05/01/2013 17:57:06 ac4] Progress 59
[05/01/2013 17:57:16 ac4] Progress 62
[05/01/2013 17:57:26 ac4] Progress 64
[05/01/2013 17:57:36 ac4] Progress 67
[05/01/2013 17:57:46 ac4] Progress 69
[05/01/2013 17:57:56 ac4] Progress 72
[05/01/2013 17:58:06 ac4] Progress 74
[05/01/2013 17:58:16 ac4] Progress 77
[05/01/2013 17:58:26 ac4] Progress 79
[05/01/2013 17:58:36 ac4] Progress 82
[05/01/2013 17:58:46 ac4] Progress 84
[05/01/2013 17:58:56 ac4] Progress 87
[05/01/2013 17:59:06 ac4] Progress 89
[05/01/2013 17:59:16 ac4] Progress 92
[05/01/2013 17:59:26 ac4] Progress 95
[05/01/2013 17:59:36 ac4] Progress 97
[05/01/2013 18:00:06 ac4] Restore completed.
[05/01/2013 18:00:06 ac4] Progress 100
[05/01/2013 18:00:06 ac4] OS drive letter = [A:]
[05/01/2013 18:00:06 ac4] CopyFile failed with error 3
[05/01/2013 18:00:06 ac4] Resetting engine after async op.
[05/01/2013 18:00:06 ac4] BmrRestore completed with hr = 0x0
[05/01/2013 18:00:06 ac4] Exiting BeginBmrThread
[05/01/2013 18:00:14 734] Processing reboot request.
[05/01/2013 18:00:14 734] Stop listening for any requests.
[05/01/2013 18:00:14 734] End processing reboot request.
[05/01/2013 18:00:14 734] Calling ~CSession.
[05/01/2013 18:00:14 734] SessionComplete: Number of active connections: 0.
[05/01/2013 18:00:14 734] StartSession - close socket
[05/01/2013 18:00:14 734] End StartSession
[05/01/2013 18:00:14 a8c] Stopping listener
[05/01/2013 18:00:14 a8c] Listener CListener destroyed
[05/01/2013 18:00:14 a8c] Listener UDP listener destroyed
[05/01/2013 18:00:14 a8c] Listener UDP listener destroyed
[05/01/2013 18:00:14 a8c] Listener TCPListener destroyed
[05/01/2013 18:00:14 a8c] Program exit with hr = 0x0
[05/01/2013 18:00:14 a8c] START ~CSessionMgr
[05/01/2013 18:00:14 a8c] END ~CSessionMgr

Gramps · June 15, 2013, 3:43am

All that said I know it is no help. What took me 4 months to figure out, I started with 4 drives and tried to recover to 2. Recreate storage said it worked on the LCD, but recovery would always fail. I finally found the recreate log file and saw where it was still trying to do raid 5 with just 2 drives.

SO I took the drives out and ran dispart clean, recreate completed succesfully and then restore went fine. I know I saw raid level in my recreate log and I just don’t see it in yours. I said for you to keep all 4 drives cause I was afraid you would have the same problem I had dropping back to 2. But it is possible your migrated to raid 5 is confusing it.

So my guess at what to try next, can;t be any more broken than it is, is to pick 2 drives and put them one at a time in another box and either run diskpart and clean the drives or perhaps you can acomplish this in diskmanager gui. I guess initialize and format.

Then put only these two drives in and do recreate, look at the log then recover. Note I am preety sure you need to recreate the recreate usb drive each time. It used to delete some xml file when it ran and then it would not work again. They may have fixed that though.

As I type, it occured to me that I suppose if you cleaned all 4 drives, you could/should be able to just make a new recreate thumb and use all 4 drives.

Long story short, erase clean all the drives and do a fresh start