WD Sentinal DX4000 Invalid Config


#1

I have a WD DX4000 with the original WD drives that came with the box. I downloaded the recovery iso and created the bootable disc but when i try to recreate the index i am getting an invalid config error. Please help


#2

recreate the index? You mean restore the default image?
Do the middle step recreate then look in the log file on the thumb drive in the wd folder


#3

Ive tried. It starts up and loads the recovery, cleans the drives and ends with invalid disc count.


#4

I have the same two original drives that came with the system


#5

The 3rd step is recovery. I want you to do the middle step, recreate and post the log file to a onedrive or dropbox share


#6

Where is the log file contained?


#7

here are the two text documents
LCD0 = INVALID DRIVE
LCD1 = COUNT


#8

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type

2009.01.02 23:57:47 - INFO - RaidCfg64 detected 0 drives
2009.01.02 23:57:47 - WARN - No RAID volume detected!
2009.01.02 23:57:47 - INFO - Checking RAID status (2): Volume Missing
2009.01.02 23:57:48 - WARN - RAID volume status is bad or volume is missing, need to re-create the RAID volume: Volume Missing
2009.01.02 23:57:49 - INFO - Deleting all RAID volumes
2009.01.02 23:57:53 - INFO - Re-creating RAID volume
2009.01.02 23:57:53 - ERROR - Invalid number of drives for RAID volume create: 0
2009.01.02 23:57:54 - INFO - =========== Recovery app END (4) ===========


#9

it is on the thumb drive you booted from to do the recreate storage. In the WD folder

IS that the entire log file from there above? If so, before I say it is broken you have to make sure you have a good download of the recovery.iso The only way to do that is if you are provided with a md5 hash file of some sort to verify the download.


#10

Fri 01/02/2009 23:57:36.85 Using platform STARGATE configuration
2009.01.02 23:57:38 - DEBUG - Reading resource file ‘C:\wdrecovery\Locale\en_US.xml’
2009.01.02 23:57:38 - INFO - =========== Recovery app START ===========
2009.01.02 23:57:38 - INFO - Version: 1.7.6.21
2009.01.02 23:57:38 - INFO - Loading configuration
2009.01.02 23:57:38 - DEBUG - Reading recovery configuration ‘C:\wdrecovery\recoverycfg.xml’
2009.01.02 23:57:38 - DEBUG - Element: ‘Recovery’ line 2
2009.01.02 23:57:38 - DEBUG - Element: ‘RecreateRaid’ line 3
2009.01.02 23:57:38 - DEBUG - End element ‘Recovery’
2009.01.02 23:57:38 - INFO - UnlockDrive: 0
2009.01.02 23:57:38 - INFO - PasswordValid: 0
2009.01.02 23:57:38 - INFO - RecreateRaid: 1
2009.01.02 23:57:38 - INFO - MSRecovery: 0
2009.01.02 23:57:38 - INFO - Locale is en_US
2009.01.02 23:57:38 - DEBUG - Reading resource file ‘C:\wdrecovery\Locale\en_US.xml’
2009.01.02 23:57:38 - DEBUG - Parsing whitelist ‘C:\wdrecovery\whitelist.xml’
2009.01.02 23:57:38 - DEBUG - Element: ‘WhiteList’ line 5
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 7
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 8
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 9
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 10
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 13
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 14
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 17
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 18
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 19
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 20
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 21
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 23
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 24
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 25
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 26
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 27
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 29
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 30
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 31
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 32
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - Element: ‘Model’ line 33
2009.01.02 23:57:38 - DEBUG - End element ‘Model’
2009.01.02 23:57:38 - DEBUG - End element ‘WhiteList’
2009.01.02 23:57:38 - DEBUG - Reading enclosure map ‘C:\wdrecovery\encmap.xml’
2009.01.02 23:57:38 - DEBUG - Element: ‘EnclosureMap’ line 7
2009.01.02 23:57:38 - DEBUG - Element: ‘DriveMap’ line 9
2009.01.02 23:57:38 - DEBUG - Element: ‘DriveMapEntry’ line 10
2009.01.02 23:57:38 - DEBUG - Element: ‘DriveMapEntry’ line 11
2009.01.02 23:57:38 - DEBUG - Element: ‘DriveMapEntry’ line 12
2009.01.02 23:57:38 - DEBUG - Element: ‘DriveMapEntry’ line 13
2009.01.02 23:57:38 - DEBUG - End element ‘DriveMap’
2009.01.02 23:57:38 - DEBUG - Element: ‘FanThrottle’ line 16
2009.01.02 23:57:38 - DEBUG - Element: ‘FanSpeed’ line 17
2009.01.02 23:57:38 - DEBUG - Element: ‘FanSpeed’ line 18
2009.01.02 23:57:38 - DEBUG - Element: ‘FanSpeed’ line 19
2009.01.02 23:57:38 - DEBUG - Element: ‘FanSpeed’ line 20
2009.01.02 23:57:38 - DEBUG - Element: ‘FanSpeed’ line 21
2009.01.02 23:57:38 - DEBUG - End element ‘FanThrottle’
2009.01.02 23:57:38 - DEBUG - Element: ‘EthernetPorts’ line 24
2009.01.02 23:57:38 - DEBUG - Element: ‘Port’ line 25
2009.01.02 23:57:38 - DEBUG - Element: ‘Port’ line 26
2009.01.02 23:57:38 - DEBUG - End element ‘EthernetPorts’
2009.01.02 23:57:38 - DEBUG - Element: ‘TemperatureStatus’ line 29
2009.01.02 23:57:38 - DEBUG - Element: ‘CPUTemp’ line 31
2009.01.02 23:57:38 - DEBUG - Element: ‘DriveTemp’ line 32
2009.01.02 23:57:38 - DEBUG - End element ‘TemperatureStatus’
2009.01.02 23:57:38 - DEBUG - Element: ‘FanSetting’ line 38
2009.01.02 23:57:38 - DEBUG - Element: ‘FanPWM’ line 39
2009.01.02 23:57:38 - DEBUG - Element: ‘FanPWM’ line 40
2009.01.02 23:57:38 - DEBUG - Element: ‘FanPWM’ line 41
2009.01.02 23:57:38 - DEBUG - End element ‘FanSetting’
2009.01.02 23:57:38 - DEBUG - Element: ‘Polling’ line 44
2009.01.02 23:57:38 - DEBUG - Element: ‘PowerSupply’ line 45
2009.01.02 23:57:38 - DEBUG - End element ‘Polling’
2009.01.02 23:57:38 - DEBUG - Element: ‘PowerSupplyMap’ line 48
2009.01.02 23:57:38 - DEBUG - Element: ‘PowerSupply’ line 49
2009.01.02 23:57:38 - DEBUG - Element: ‘PowerSupply’ line 50
2009.01.02 23:57:38 - DEBUG - End element ‘PowerSupplyMap’
2009.01.02 23:57:38 - DEBUG - End element ‘EnclosureMap’
2009.01.02 23:57:46 - INFO - C:\wdrecovery\raidcfg64.exe /i
2009.01.02 23:57:46 - INFO - raidcfg64.exe /i Output:
Version Tables:
Driver Version: 10.5.6.1001
OROM Version: 10.5.5.1050
App Version: 10.5.6.1002

******************** Driver Version Check DISABLED ********************

Physical Disks Controlled by RAID S/W

Total Physical Disks = 0

RAID Volumes

Total Volumes = 0

RAID Arrays

Total Arrays = 0

2009.01.02 23:57:46 - INFO - C:\wdrecovery\raidcfg64.exe /std
2009.01.02 23:57:46 - INFO - raidcfg64.exe /std Output:

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type

2009.01.02 23:57:46 - INFO - RaidCfg64 detected 0 drives
2009.01.02 23:57:46 - INFO - C:\wdrecovery\raidcfg64.exe /i
2009.01.02 23:57:46 - INFO - raidcfg64.exe /i Output:
Version Tables:
Driver Version: 10.5.6.1001
OROM Version: 10.5.5.1050
App Version: 10.5.6.1002

******************** Driver Version Check DISABLED ********************

Physical Disks Controlled by RAID S/W

Total Physical Disks = 0

RAID Volumes

Total Volumes = 0

RAID Arrays

Total Arrays = 0

2009.01.02 23:57:46 - INFO - C:\wdrecovery\raidcfg64.exe /std
2009.01.02 23:57:46 - INFO - raidcfg64.exe /std Output:

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type

2009.01.02 23:57:46 - INFO - RaidCfg64 detected 0 drives
2009.01.02 23:57:46 - WARN - No RAID volume detected!
2009.01.02 23:57:46 - INFO - Checking RAID status (1): Volume Missing
2009.01.02 23:57:47 - INFO - C:\wdrecovery\raidcfg64.exe /i
2009.01.02 23:57:47 - INFO - raidcfg64.exe /i Output:
Version Tables:
Driver Version: 10.5.6.1001
OROM Version: 10.5.5.1050
App Version: 10.5.6.1002

******************** Driver Version Check DISABLED ********************

Physical Disks Controlled by RAID S/W

Total Physical Disks = 0

RAID Volumes

Total Volumes = 0

RAID Arrays

Total Arrays = 0

2009.01.02 23:57:47 - INFO - C:\wdrecovery\raidcfg64.exe /std
2009.01.02 23:57:47 - INFO - raidcfg64.exe /std Output:

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type

2009.01.02 23:57:47 - INFO - RaidCfg64 detected 0 drives
2009.01.02 23:57:47 - WARN - No RAID volume detected!
2009.01.02 23:57:47 - INFO - Checking RAID status (2): Volume Missing
2009.01.02 23:57:48 - WARN - RAID volume status is bad or volume is missing, need to re-create the RAID volume: Volume Missing
2009.01.02 23:57:49 - INFO - Deleting all RAID volumes
2009.01.02 23:57:53 - INFO - Re-creating RAID volume
2009.01.02 23:57:53 - ERROR - Invalid number of drives for RAID volume create: 0
2009.01.02 23:57:54 - INFO - =========== Recovery app END (4) ===========


#11

full version of log file…
Where do i get the recovery that matches my hash? i found a link in the community that contained the iso.


#12

… Ok so i figured out why it wasnt reading the drives. Someone unseated the board. Moving forward now when i try to do step two i just get three \\


#13

well the date is wrong and you can’t change it, but I don’t think that is the problem. You might take the cover off and try to re-seat the connectors for the cage. You might do one disk to start with and see if it shows up. slave it in another PC and do diskpart>clean Make sure you clean the correct drive when using diskpart :slight_smile:

Perhaps this thread may get you a hash file


#14

well you posted while I was looking around. Are you supposed to have 4 drives? Swap them around and see if it the drive or the slot


#15

nope just two. cleaned both drives and they both show up in a secondary system… attempting to boot the recovery but it just keeps blinking (power light) and to the far left i’m just getting ///


#16

oh yea made sure everything was connected. I just need it to go into recovery


#17

you have to do recreate first and show me a good log file :slight_smile:
One of em, and I think it is the third recover, you have to make a new thumb each time as it deletes an xml file when it tries to run

I am going to bed now. Good luck :slight_smile:


#18

Hi Gramps, I am having similar issues when trying to rebuild my storage so I can do a clean install.

I have the original 3 HDD’s and when I boot using the create storage USB drive, I get an invalid Config. error on the LCD screen. I have the log file if you have an email I can send it to if you would review and offer any advice.

Would the drives need to be formatted on another PC using an external caddy? If so, what program would I use to format them using the correct file system?

Thanks


#19

Look at the end of the file and you can see what it says. In your case it should say something like raid 5 using 3 drives

Yes, use a caddy in another PC and do an admin cmd prompt and diskpart for each disc
list disk (identify the proper disc)
select disc X
clean
exit

Make sure you select the correct disc and do not wipe your computer !!


#20

Here is the link to the LOG file, https://1drv.ms/u/s!AtR4eNv5DjSXjT5st7ANt-7W8d0B

Also, I pulled up the admin cmd prompt and input diskpart, however the disc in the caddy shows under my STORAGE management as DISK 2 only without a drive letter. What step should I key in the command prompt to get to the correct drive?

EDIT: Youtube helped me switch to the correct disk and I cleaned the drive, however I get the same error when I ran the USB Create Storage again.

thanks