Connectivity Issues With My Cloud PR4100

My Cloud OS 3 Personal & Network Attached Storage My Cloud Pro Series
1

I did a manual update to the Plex server and after rebooting our My Cloud Pr4100 NAS, the device had not completed rebooting after 30 minutes.

I held in the power button, and after the device powered down, I unplugged the power cord, waited 30 seconds, and replugged the cord.

When I powered up the NAS, everything came up, except now I have no access to the device either from the WD MyCloud app, or by typing the IP address into a webpage.

I’m running the latest Microsoft update of Windows 10 Pro (64-bit), and the latest firmware update for the PR4100.

Can anyone help me restore access to the device?

Thanks!

2

We are all having the same problem. Their firmware is buggy and renders systems useless.
re: PR4100 stuck in "System rebooting..." after last firmware update - #9 by Adrian_Adrian