I am having problems with setting up new users (get error after I try to save the email), remote access not working and cannot create a code under cloud access.
I have tried to get support from WD either through calling or email since march 2014 having even changed Mycloud device twice, and the response from them are very limited.
Only recently I was able to speak to a high level engineer, and he was concerned about my connection status having a relay connection, so we tried to set the port on the Mycloud device and router Aztech DSL7000GRV to 8080 (Http) and 8443 (Https) and a static network. But the Connection status says unable to connect to port 8080 and 8443. He was unable to help me further, telling me he will call me again, but no one contacted me after that.
Can anyone help? Thanks alot.