I am experiencing some problems with Cloud access to my new WD MyCloud, and I can tell I'm not the only one. I have browsed through several posts here, and I cannot seem to find a solution.
I get this message:
”Connected (Relay connection established)
Port forwarding failed to connect on port 8080 and port 8441”
When trying to connect through Firefox, it says unable to connect to server.
When trying to connect through FileZilla, it says “”Connection established” and then after a few seconds the connection is lost due to timeout.
I have followed TonyPh12345’s HOW TO ( http://community.wd.com/t5/WD-My-Cloud/HOW-TO-Troubleshooting-Remote-Connectivity-Issues/m-p/617261#M1130) in order to set everything up correctly.
In the WD’s browser UI I have set a static IP and enabled FTP.
I am not new to port forwarding (but Im no expert either), and I have forwarded the two ports that I have set, which are 8021 and 8441. I have tried several other ports as well.
I have tried putting the static IP under DMZ - no luck.
I cannot find an option to allow UPNP - is that a must? In this case the problem lies within my router..
I have a Cisco EPC5925 modem with build in router. The settings are limited, since it's provided by my internet provider. The MyCloud is connected via cable.
The MyCloud does have internet access and can be accessed through the app on my phone, for instance.
Any suggestions? Anything I may have overlooked?
*edited since my original post confused FTP with remote access..*