I was previously using the My Cloud Home function on my Sonos system to stream all my digital music files - suddenly that stopped working and after trying to understand what the fault was, I finally found out that on September 20th the existing My Cloud Home configuration to the Sonos app was removed.
I am now trying to re-establish a connection to my music files through the Music Library function. This involves setting up a Samba (SMB) connection.
Unfortunately, I’ve been unable to get this to work. I cant seem to manage my device setting because it says the connection type is ‘Direct’ not ‘Local’ but I don’t seem to be able to change it.
I’m on a Mac, I’m using the home.mycloud.com web browser connection. My Sonos is S2
Help!
Hi @robmowbray,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
The problem was finally resolved when it was discovered that contrary to all the advice and how-to instructions, the target folder containing the digital music files could not be found within the password protected, private space. It has to be inside the ‘Public’ space. No SMB, no NT LAN Manager, no file sharing adjustments. Just: //MYCLOUD-XXXXXX/Public
Thank you for closing out this issue, but you could easily provide the link to the solution on the Sonos community forum where apparently you and another user discussed this ‘problem’ which was not really a problem if one just enable My Cloud Home (MCH) local access which could have provided password enable local access to the private MCH space.
The MCH ‘enable local access’ is there for a reason, and that is to provide some security against anyone on the local network accessing the My Cloud Home private folders without authorization, just as one would not wish to leave one’s router completely open to anyone on the local network.
Configure Sonos2 Mobile App
Follow the steps below to add media content located in the My Cloud Home Local Area Network (LAN) Share as a Sonos Music Library using the Sonos mobile app.
- Sign in to My Cloud Home and enable Local Network (SMB) Access to the password protected user share containing the media content.
For instructions, please refer to Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services
- AmyVCT
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- 19 replies
11 days ago
No, that’s not the issue. I use the Sonos App and MyCloud Home App on my phone and tablet. But I had to do the MyCloud fix by computer then Sonos reconfiguration by mobile App. When I was on the chat available from the WD website, they did remote viewing of my computer screen to help me. It really was a good service.
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Hmmmm. Interesting then that this ‘non-problem’ should require 2 x forum postings along with 11 separate interactions with Western Digital Customer Service and Support (including 3 x 1hr+ live chats/phone calls) before a functioning work-around was finally discovered: Using the Public share and not the Private Share to resolve the issue.
Until then, most of the advice I was given appeared to be reliant on being able to make a ‘Local’ rather than a ‘Direct’ connection to my device - a situation that to this day, remains unresolved (despite going to the lengths of re-locating my desktop so that it could plug directly into the shared router).
I still find it difficult to believe that my situation is so unique that I fall outside of what the security protocols of My Cloud could tolerate. My experience of being cut adrift of the plug + play functionality of My Cloud Home when, without warning, it ceased to function with Sonos, could have been handled better.
Thankfully now I can access and manage my files without the clunky My Cloud Home interface and regular service outages which plagued me previously.
Anyway, must get on. I’ve got 50+ 2hr playlists to re-create (through no fault of my own) because they no longer function without the My Cloud Home function on Sonos.
