Hi WD community,
I have a huge problem with a WD service and maybe you can help me with the right address for my complaint.
I had a failed WD Mycloud EX2 within the warrenty period and got in contact with WD support. They sent me a label to send in for an RMA. I dropped the package at UPS, however WD never received the package. I got in contact with UPS directly, however they say that they can only give information to the one who bought the label, which is WD. I contacted WD service multiple times and they either respond very slowly or I hear nothing back after multiple contacts. They always say they need to check something. It has now been more than 4 months that I don’t have the device. I do have a legal insurance, so I am thinking about suing them as it would not cost me anything. But I would only do this as last resort. Do you know a WD high service address that I could contact?
I am desperate now. WD support really ■■■■■, but I want to get my device back.
Thanks for your help!
