I HAVE CREATED MULTIPLE THREADS ABOUT MY PROBLEM BUT I DON'T GET ANY SERIOUS REPLY FROM WD OR ANY WD MODERATOR. SEEMS LIKE WD PRODUCTS ARE JUST GOOD FOR THE WARRANTY PERIODS.
THIS WILL BE MY LAST WD PRODUCT. MOVING TO SEAGATE!
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The WD Community was created for Users such as yourself to help one another, and to share your experiences and ideas with one another. As Moderators, we are here simply to facilitate and oversee the community. If you have a question relating the what’s going on in the community, we will be happy to respond. However, if you are looking direct technical support from WD, you will need to contact them in your region.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
-WendyM
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However, if you are looking direct technical support from WD, you will need to contact them in your region.Â
Well, and we don’t get any answer either. It has been 10 days now since I contacted the support. It was supposed to be answered in 1 business day…
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yeah i also think you are right about WD. THey have only one idea to sell their product rest is done to mislead the customer. THey have recruited people at their customer support with no work ethics. actually from my experience i belive they look ppl whocan lie as naturally as they breath. I can believe this is he approach of a company which is doing business internationaly
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maybe better not making emotional statements, here are some factual statements.
I requested an RMA - took 20 days to get a reply (not RMA)
Spoke to a guy on the phone - gave him all my details for an ADVANCED RMA service
10 days later get an update on my record - they have checked the status of my RMA and are waiting for me to send the piece of kit back. (This is not the service I asked for, or the service that is logged on my RMA record)
This is more “mis-leading” than lying
My opinion is they use standard replies to mislead customers and hope we will go away.
The service does not meet the lowest level of expectation and is very close to incompetant.
Does anyone have any suggestions how I can receive a successful warranty replacement?
I have tried the online approach and also spoke to someone on their tech desk, but, still wait for my replacement 2TB drive.
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The WD Community was created for Users, such as yourself, to help one another, and to share your experiences and ideas with one another. As Moderators, we are here simply to facilitate and oversee the community. If you have a question relating the what’s going on in the community, we will be happy to respond. However, if you are looking for RMA support from WD, you will need to contact them directly, in your region.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
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Bill,
not sure on your reply as I am “sharing my experiences and ideas with one another”
I am asking if anyone has a better way to sort out an RMA than the online version.
regards
Please don’t post truthful negative comments about warranty problems as they will be removed as my first attempt was.
.
 If you send a drive for replacement and it has a manufacture date on it, take a picture of it before posting.  It will be required in court as evidence when they tell you that your warranty started 6 months before your drive was even created.Â
I checked the warranty against the drives serial number before starting the RMA and it was about correct.
Got new drive after about 14 days (not quick enough really) and sent old one back.
Warranty on new drive 4.5 months shorter than on old drive. Â Tried to get up warranty on old drive as proof but it now expires in 3 years time.
Some poor unsuspecting customer has my old drive serial no. WCASY3100318 which had MANUFACTURED ON 21 NOV 2008 clearly printed on it.  I hope you didn’t think it was NEW!
They want me to post evidence to them that I purchased the old drive after 21 NOV 2008 (when it was manufactured!)
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Quick update on my post.
after the post I had some personal emails from Support -then it was escalated.
I received a replacement drive pretty quickly - although it was a refurb and very noisy - so I requested a new one
Not a problem - I received an upgraded drive from the original failed drive
Again a refurb and set for MAC not PC.
Currently trying to get it set to RAID 0 . . .
but
in summary - after throwing my toys about, I am receiving a decent level of service - albeit not perfect 
thanks
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noisy refurb ??
di hey even test their replacements
seems not…
i had the same problem with another refurb drive from another company
I absolutely agree to this. Everytime you call them they give you a blatant lie.
This is an old thread, and it’s time to close it. The forum is for users to help one another.  It is not a support forum. If you have issues with getting support, you still need to contact WD about it.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
