Hello: When I’m remote and My Cloud Personal Storage is asleep, I can’t wake it up. If I have someone unplug and then plug it in, it will connect through WiFi. How can I wake it up remotely if it is asleep and there is nobody to cycle the power?
Here’s what I get when it is asleep:
Go to: Mycloud
Click “Sign into My Cloud” button
Enter name and password and click “Sign In”
It says “Signing In”
Then waits for about 30 Seconds
The I get this message:
Can’t connect to WDMyCloud. Here’s what you can do to try to fix the problem.
I click “Accept your device’s security certificate”
Then I get a new screen with a “Continue” button which I click.
Then I get this message:
This site can’t be reached
Device (My device number shows here.com) took too long to respond.
- Checking the connection
- [Checking the proxy and the firewall]
Then I get two buttons: Reload and Details. Neither of them works.
When the device is awake, I get an option to proceed anyway. But not when it is asleep.