Can't connect to my cloud if computer is turned off

[MissAngie]

I’m trying to connect to my device trhough the app or the web application and it cannot connect. If my computer is turned on then I can connect to the device successfully.

Cloud is connected directly to the router.

[ERmorel]

Hi,

Haven’t seen this case before.

Have you tried checking the firewall settings on the router?

Is the drive connected directly to the wall outlet or on a power strip with the rest of the devices?

If the settings are properly set on the router, try contacting WD Support for direct assistance on this case.

WD Contact info:

http://support.wdc.com/country/index.asp?lang=en%22

[cat0w]

I don’t have that problem, if my computer is turned off my cable modem, router and My Cloud are still on so I can connect.

What device are your trying to connect to your My Cloud? Is it set up so it is connected? See image below.

Posted by,
cat0w (USA)