Cant update my cloud

Every time I try to update my My Cloud it states it has been sucessfull but when it has rebooted it is still on the same verstion. Some times it says it has failed and gives me an error code 1003 but most of the times it says it has worked but then is still on the old version. I have tried downloading the deb file and upgrading manually but this does not work and I have also reset the the drive to factory settings both via the web ui and the reset pin.

on 417 want 422.

Thanks

I tried to add the log but when I do this it rejects my post on this forum?

Removed duplicated log

Hello and welcome to the WD community.

Try to do a system only restore on the unit to see if this helps you out with this issue, here is a link that might help you out with this process hope this helps:

http://wdc.custhelp.com/app/answers/detail/a_id/10433

Hi thanks for your reply. I have done the system only and full restore but all to no avail. I have looked at the update log and it says something about a checksum error. I wanted to post the text of the log here but when I try it is just deleted for some reason? I tried to do it manually and tried to updat to the next sequential firmware but that did not work either. The log also said something about the device being in use but it’s not. I have literally tried every thing other than updating via SSH with I am not able to do as don’t really understand Linux. It’s says the firmware update was successful but after the reboot it’s still on the old version. Tried turning off cloud and sharing that did not work. Tried coping the den file to the MC itself and pointing to that location but nothing works and it refuses to update :frowning:

Any help?

Hello, 

Try contacting support to see if they can help you further on this matter:

http://support.wdc.com/country/index.asp?lang=en%22

I contacted them and they said they were going to come back to me that was four days ago :frowning:

This is the log does it help?

updateFirmwareFromFile.sh:08/31/15 10:07:41:upgrade start: /CacheVolume/sq-040104-422-20150423.deb
updateFirmwareFromFile.sh:08/31/15 10:07:41:check_size=
updateFirmwareFromFile.sh:08/31/15 10:07:42:version_current=040102417
updateFirmwareFromFile.sh:08/31/15 10:07:42:version_newfile=040104422
updateFirmwareFromFile.sh:08/31/15 10:07:42:package_newfile=sq
updateFirmwareFromFile.sh:08/31/15 10:07:42:master_package_name=sq
updateFirmwareFromFile.sh:08/31/15 10:07:42:master_package_new=sq
updateFirmwareFromFile.sh:08/31/15 10:07:42:update_container=
updateFirmwareFromFile.sh:08/31/15 10:07:56:new_upgrade_version=2
updateFirmwareFromFile.sh:08/31/15 10:07:56:current_upgrade_version=2
updateFirmwareFromFile.sh:08/31/15 10:07:56:Newer upgrade scripts in update package, use normal update method
(Reading database … dpkg: warning: files list file for package ‘libssh2-1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxau6:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘liblockfile1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libkrb5-3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libwrap0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtagc0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libapr1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libcap2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libglib2.0-0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgphoto2-port0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpng12-0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtalloc2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libevent-2.0-5:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libedit2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libldap-2.4-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libavahi-client3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgphoto2-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtag1c2a:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘liblua5.1-0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpkcs11-helper1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpcre3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libdb5.3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libavahi-common3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libsensors4:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libx11-6:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libnfsidmap2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libbsd0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libavahi-common-data:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libjpeg8:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libnss-winbind:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libsasl2-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libsasl2-modules:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libcurl3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libaprutil1-ldap:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtirpc1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libaprutil1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libkrb5support0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘librtmp0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpcap0.8:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libdevmapper1.02.1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libexpat1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libltdl7:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libkeyutils1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libreadline5:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libantlr3c-3.2-0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libasound2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxcb1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtdb1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxpm4:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtag1-vanilla:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘liblzo2-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libogg0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libaprutil1-dbd-sqlite3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libfontconfig1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libmagic1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libk5crypto3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgssglue1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libjson-c2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libunistring0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libwbclient0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libfuse2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgssapi-krb5-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libparted0debian1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgd2-xpm:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libconfuse0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libexif12:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libffi5:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libflac8:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libdbus-1-3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxml2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libfreetype6:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxdmcp6:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpam-cap:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpam-winbind:armhf’ missing; assuming package has no files currently installed
24431 files and directories currently installed.)
Preparing to replace sq 04.01.04-422 (using …/sq-040104-422-20150423.deb) …
isImage=true
Master package name: sq
sq-preinst: action=upgrade
currentRootDevice=/dev/md0
Save upgrade-version file to /var/lib/dpkg/tmp.ci
/var/lib/dpkg/tmp.ci/upgrade-version' ->/CacheVolume/upgrade/upgrade-version’
forked-daapd: no process found
disable lazy init
logger: disable lazy init
Restore raid device: /dev/sda1
Restore raid device: /dev/sda2
Prepare for upgrade pkg install…
mdadm: set device faulty failed for /dev/sda1: Device or resource busy
mdadm: hot remove failed for /dev/sda1: Device or resource busy
mdadm: Cannot find /dev/md1: No such file or directory
Preparing FW upgrade image on: “/dev/md1”
preinst: currentRootDevice=/dev/md0
preinst: upgradePath=/mnt/rootfs
preinst: upgradePart=/dev/sda1
preinst: upgradeDevice=/dev/md1
Unpacking…
Unpacking replacement sq …
Setting up sq (04.01.04-422) …
logger: ## postinst ##
logger: ## postinst_body ##
logger: ## postinst_header ##
postinst: isImage=true
postinst: Master package name: sq
postinst: sq-postinst: action=configure
postinst: currentRootDevice=/dev/md0
postinst: upgradeDevice=/dev/md1
postinst: upgradePart=/dev/sda1
postinst: upgradePath=/mnt/rootfs
logger: ## postinst_image ##
Copy image to upgrade device /dev/md1:
blockSize=64k blockCount=31247
Compare checksum
-: FAILED
md5sum: WARNING: 1 computed checksum did NOT match
ok 1
Upgrade failed
mdadm: /dev/md1 does not appear to be an md device
mdadm: Cannot open /dev/sda1: Device or resource busy

Removed duplicated log

Removed duplicated log 

Removed duplicated log

Any help at all?

you have a check sum failure.

Re-download the file and try the upgrade again.

Copy image to upgrade device /dev/md1:
blockSize=64k blockCount=31247
Compare checksum
-: FAILED
md5sum: WARNING: 1 computed checksum did NOT match
ok 1
Upgrade failed

Tried it lots of times same error every time. Going to get them to send my a new one cost a £100 which is a lot for me and it has never really worked and I’ve spent hours trying. Was support never ring me back and now I think I have to pay to send it to them. I will also loose my data as don’t have another drive to put it all on. I’m quite upset with WD and they obviously don’t really care :frowning: