I’ve recently bought an WD MyCloud EX2 Ultra. Quite expensinve one I may say.
So, I’ve able to configure device during initial setup. I was able to connect via Android app to my files while a was out of Home (WAN). I was able to access my file from from my Windows 10 machine via WD Sync. No problem with that at all.
And now what I want is to able to access my files from different workstation running on Windows 10 outside my LAN to be able to have same experience as I’m in LAN (like browsing via Windows File Explorer, synchronization, etc).
So what I’ve did is downloaded WD Sync software, logged in to with mycloud.com account and while app is trying to search device - errors comes up and said No storage device found.
I would like to repeat that I’ve setup up mycloud.com account with my WD MyCloud EX2 Ultra device. Everything is working fine, but when I’m out of LAN and trying to use completely different device - nothing is working.
I’ve also tried to use this manual - Error - and it didn’t helped.
So please - help me to be able to access my files via WD Sync (on Windows 10 x64) from my computer outside my LAN.
Here are my specs:
WD MyCloud EX2 Ultra
Windows 10 x64
Cloud Access Status
Connection Status Connected
Port forwarding connection established.
Static IP
Firmware Current Version 2.21.11
Router
TPLink N750 Wireless Dual Band Gigabit Router
Model No. TL-WDR4300
No additional setup with networking or port forwarding.
P.S.
Talking about this manual - Error
The topic is How to configure WD Sync for use over the Internet and in manual there is such statement quote : Once the laptop or desktop computer is connected to the same local network as the My Cloud storage device, access the Dashboard for the device.
If you are trying to connect over Internet - your device and your computer CAN’T BE ON SAME NETWORK!
The WD Community is a forum for Users. While WD personnel may occasionally address some topics, please bear in mind WD has direct support channels meant to provide direct assistance.
It would be best to describe in detail the issues you are experiencing while contacting WD Support. They may contact you if additional information is needed, but details like such as the router you use (And router firmware), your Internet Service Provider, network layout (Wireless – g/b/n/ac / Wired, Switches, Hubs, Cable types), how many devices and Operating System will greatly help isolating the root of the issue.
I have exactly the same problem with my EX2 Ultra. WD Sync cant find my device, if the computer is not in same network. Access through mycloud.com is possible.
Interessting: After i connected my laptop once in the same network with the NAS, WD Sync is working also from other networks.
I have exactly the same problem, the access with the mobile aplication or web is fine but the problem is with WD Sync, and After i connected my laptop once in the same network with the NAS, WD Sync is working also from other networks.
WD My Cloud Ex2 Ultra designated apps are tortureware, and WD is lying about its capabilities.
I absolutely hate this product, and it’s been just one month from buying date.
I hoped for private cloud for family and friends (dropbox like) and it’s nothing like that.
Anyways, I’m stuck with same problem as OP.
Following WD Sync Online User Guide and Solutions at Error
KB ID
Configuration 13178 Configuring WD Sync for use over the Internet
This is pure rubbish as SSL enabling has nothing to do with device discovery process.
I ran wireshark and sysinternal’s process explorer to collect network activity of tortureware WDSyncUI.exe.
It is sending multicast to 239.255.255.250 over UDP/1900 - SSDP SSDP
Good job WD, mine and family home routers surely support multicast routing, not to mention ISP’s support.
Please fix this tortureware and delete the garbage KB ID 13178.
After i had a ticket with WD for a month and no solution, i fixed it myself. DISCLAIMER: This works with WD Sync Version 1.3.5949 AS OF 21.09.2017 AND MIGHT NOT WORK IN THE FUTURE.
Quick fix for non-programmers: (what i did is below)
Quit WD Sync
Go to folder "C:\Program Files (x86)\Western Digital\WD App Manager\Plugins\WD Sync\App\Devices\".
Right-Click the file, go to Properties, and only if it says “This file is from a different computer and was blocked for safety” check “Unblock”, if it gives you an error, press Retry and then confirm.
Start WD Sync, find your EX2Ultra after logging into mycloud!
(Optional) AFTER you got WD Sync to work, quit it again. Delete the downloaded WDMyClouds.dll and rename WDMyClouds_.dll back to WDMyClouds.dll, then start WD Sync again. The file is only used for discovery, once you are “paired” it will continue to work.
Explanation:
The fix is simple, and it is a programming error from WD in the WD Sync software. (Use any IL-Editor of your choice).
In "C:\Program Files (x86)\Western Digital\WD App Manager\Plugins\WD Sync\App\Devices\WDMyClouds.dll" you need to change the OrionModelNumber ExportMetadataAttribute of class DEV_0314 to read this: [ExportMetadata("OrionModelNumber", "MY_CLOUD_EX2_ULTRA")].
Thats all. Recompile, Restart WD Sync and you are good.
Just spent two days trying to get this to work and this is a lifesaver (worried it hadn’t worked but then remembered to check “unblock” in the file properties - remember this stage!).
Awesome job Nefarion - thanks so much for sharing your work.
wait , after I tried your solution , I cannot access my cloud anymore through my online account or my WD Access app , I can access the storage however , hope that it was not because of your solution
