Can't Log Into My Cloud Home Devices

Help! I am trying to access my My Cloud Home devices from any device and from on my home network. I have a strong Internet connection. I am receiving the following error message:

“My Cloud is having trouble connecting to the server. Check your internet connection.”

I had zero problems connecting before today. The error message makes no sense. Clearly a problem on their end. Tried resetting the server, etc. No luck. Has anyone seen this before? If so, what do I do from here? Assume they are working on the problem and will come back up soon? Thankfully, Plex is working and I can access and play my stored media with no problems.

Any help you can provide would be greatly appreciated.

Thank you.


Hi , I have same problem, could someone help me

It’s the se at my end… Not able to login.

Their Autherntication service is down… :frowning:

2nd time this year

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Same issue here. Thanks for posting this! I’ve also contacted WD Customer Support through DM on twitter. Will post if I get any response from them.

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Authentication Service is now back up! Device access successful!
Thanks everyone!
Appreciate the quick responses and information.

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I have the same problem