My Cloud is having trouble connecting to the server

Until a few days ago, mycloud home drive was working normally on my Mac. Now, trying to connect, the WD Discovery refuses to let me log in. It comes up with “My Cloud is having trouble connecting to the server. Check your internet connection and try again.”

But I am able to access it via the mobile app.
Can anyone help me please?

im having the same problem.

im having problems connecting from one computer. tried updates restarting router and mycloud with no luck,

I am having the same issue… both mobile and laptop. any one can help?

I just heard from WD that it is an authentication issue with the third party authentication company Auth0. Apparently, WD uses this company for authentication services.


is it? wow i didn’t know that. they are still investigating. hope it will be resolved fast.

Same here.

same here unable to access mycloud

I am also facing the same issue, not able to login to my account, Please it i have more data which is important in it.

The same problem here, i hope they can quickly fix this

Same problem, cannot login. Worst timing!!

WD Community,

The following topic addresses this current issue:

1 Like

Same problem when will it be fixed?

Have the same problem!

we have the same issue; i chatted with WD support and they were useless. basically said “we are aware and are working to resolve the issue as soon as possible” but couldn’t tell me what the problem is.

I hope they can fix it fast as possible :slightly_frowning_face:

1 Like

not much good if unable to access files on the drive if the WD server is down surley WD have a backup server to log in how bacward is that

This is b******t. Why should connecting to a network drive 5 feet away from me be reliant on a server halfway around the world going down? FIX IT. This really has convinced me to find another NAS solution. WD sux

I too am having the same problem connecting.

This doesn’t address anything. All it does is alert users that WD can’t fix diddly squat

we should all pack up our WD drives send them back asking for our money back as WD Support isn’t fit for purpose