Can't install Acronis True Image WD Edition

WD Software & Mobile Apps WD Software
#1

The Acronis True Image installer fails because it can’t find a Western Digital drive.  Since the MyBookLive is a NAS how would the installer find it.  What do I need to do to get this to install?

Thanks,

-Ray

#2

Hello and welcome to the WD Community.

Make sure that the computer that you are installing the software and the network drive are within the same workgroup.

Also you can try setting up a static ip on the drive.