Can't connect to My Cloud

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi,

I’m new to the WD My Could and would like some help with an issue. I have a 4TB and runs a Macbook Pro on Mavrick. The My Cloud is attached to my router (Netgear 6200) via ethernet.

I can access my shares on the drive via the My Cloud desktop app, mobile app and Dashboard. I can also see WDMyCloud appear in the Finder under SHARED. However, whenever I click on it, I can’t connect to the drive and a little “connection failed” message appears at the top.

I suspect it might have something to do with ports?

Any suggestion will be appreciated.

Thanks

2

Welcome to the Community.

Have you tried manually mapping your NAS using the Share’s credentials? The following article contains additional information:

http://wdc.custhelp.com/app/answers/detail/a_id/2686/

1 Like
3

Hi,

Thanks for your help. It’s all working now.

Cheers