I have a first generation WD MyCloud 3TB device, which started having disconnection problems since firmware v4.X was updated. So reading on the forum, I found that there is a way to downgrade firmware 4.x to 3.x
I Performed the procedure and change the firmware version from 4.x to 3.x without problem. However, after the downgrade, the problems presented to me are the followings.
- I have access to WD My cloud drive from the computers in my home network, but in the Cloud Access tab, when I click on the Sign up button of any of the users, the error message appears: The web access account you requested for could not be created. Ensure that you do not have any network connectivity issues and try again. (250006)
- If I press the Get Code button on either of the two users, the error message appears: Failed to generate code for your mobile device. Please make sure you do not have any network connectivity issues and try again. (250004)
- Similarly, when trying to connect to the WD MyCloud Drive from the iOS My Cloud app, the following error appears: Invalid Operation A file already exists at this location, or an invalid operation was attempted.
And so with any new user that is generated. Although the interface indicates that the connection is fine.
I would like to know if anyone has a solution to this problem, or any recommendations that could help solve it.