WD Community

Can't access user folder & Internal Server Error

So just to update everyone. I opened a case with WD support and they suggested to Clear Device Settings: https://support-en.wd.com/app/answers/detailweb/a_id/50395

and check if things work or no. If not I am to reply to them and share the log files as well as MAC address of the unit. Since I am afraid to clear the device settings, what I did was the following:

  • Got an old WD Passport HDD and connected it to the device.
  • Used the USB Copy feature in the web interface and copied all my files outside.
  • I created a new user in WD MyCoud Home and copied back all my files.
  • Enabled local share on the new user.
  • Now it is working fine and my PC and Mac devices can connect to it.

Still not sure about doing the “Clear Device Settings”, I know that in the documentation it says that it will not affect the data and I know I have a backup of my data, but I don’t want to go into the hassle.

2 Likes
Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.