I have an 8 TB WD My Home Cloud and cannot access my files

My Cloud Home - Personal Cloud Storage My Cloud Home
1

I have an WD My Home Cloud of 8 TB.
I no longer have access to my files via the local network, I no longer see the share, only public / Time Backup.
I can access the files via a WD web page, but downloading everything is not possible at all.

Tried every solution WD suggested on their website, nothing helps.
Who else has an idea?

Oh yes, WD, I will never buy another product from you, what poor service

2

@wavdsteen

Have you already looked at these?
My Cloud Home (wd.com)

WD Documentation (wdc.com)

3

Are your using a Mac macOS? There are well known Apple macOS problems associated with using any network drives reliably, not just WD network drives.

Are you familiar with USB backup? That is how most data from the My Cloud Home is backuped - through the USB port by plugging in a large USB drive which is the cheapest form of storage available. This function is built into the webapp through the web page as you mentioned and is the fastest form of backup.

4

I have the same problem - spent many hours on a solution on chat with WD support without coming to a solution - I use Windows Pro, which is probably my problem.

I can create a local network user, but it does not work with Windows Pro – if I use Windows home, everything works as described by WD.

I think there is a problem in WD changing from apps exits to solution with a local net user against Windows Pro – but WD won’t give me the right, but they don’t have a solution to my problem.

Tried with different PCs and versions of Windows Pro - all give the same problem and won’t authorize the local net user!

Windows Home and My Cloud Home work my local net user In the first attempt without any change in Windows Home

5

Hello. The same happens to me. I can’t access my files over the Local Network. You cannot see access to the private part. Only Public and TimeMachineBackup are accessible.
The details of my team are:
OS: Windows 10 Home
Version: 22h2

If anyone knows how to solve the problem, please comment, because it is very slow and painful to have to upload the files through the WEB when it is always faster through the Local Network

6

After talking to Tech support, they showed me how to get it.

Go to the WD dashboard, to go manage Device, turn OFF the Local access. Save it. Then turn the access back on and save it.

Then click on Clear device settings.

Then reboot the device.

Then you should be able to see your original lost LocalMyCloud.

I still purchased a standalone external drive and have cloned the MyCloud so I never have to deal with this again

Hope this helps

7

https://support-en.wd.com/app/answers/detailweb/a_id/50626

8

I have exactly the same problem.I hoped your answer would solve the problem.
I go to the dashboard and it shows Local network access on. I turn it off and get the message “are you sure you want to disable LNA”. When I press continue if shows it as being off but how do I save it?

9

There is a save button at the bottom, increase your page size to make sure you see the whole webpage.