the first week i bought this drive, everything worked fine. however, for the last few weeks i have not been able to access anything from the drive through the app, even from my desktop that it’s plugged into. i can go through my computer and access it through there and it works just fine. for example: windows media player cannot open a movie when i try to open it from the app. it will, however, open and play just fine if i go through my computer instead. same issue with music. i can open pictures from the app though.
i also cannot access my drive at all when outside of the network. i always get the “unable to access drive” error. this happens when i go through the website or the app on my tablet/phone. all of my software is update (including the manual update at the top of this forum). so…help?
EDIT: forgot to mention that streaming videos through my PS3 doesn’t work either and it’s connected to the same network. just like everything else, this worked just fine when i first bought the drive. also, music only streams if i load the file a certain way. so - if i access a song going through “artist” it works, but if i try to access through “album” it doesn’t work.