Can't access Home Cloud single

[b.u]

Hello,

I have a WD home cloud single 4 tb. It wont access to my network, I have tried getting help from WD support, but with no help. Their last answer were that I should do a system erase. But I want to get my files before I do that.

I have taken the harddisk out and now trying to get access to my files with a cable.

Im trying to find a Data recovery program so I can access my files.

Does any of you know how to get access to my files.

[xksefa]

Hi. Could you please let me know what is the model of the disk inside?

[b.u]

It is a WD40EFRX

[xksefa]

Thanks. By the way, for your issue, I’d recommend you to use any of data recovery software. All of them are doing same thing. For a professional data recovery, you should check for your local data recovery shops. They use different kind of devices and softwares.