The storage was showing 0% space available, then, I restored only the system. I put my password to show the old files but after the restore, it’s not showing any files.
What can I do to solve this problem?
Thanks in advance…
I use Windows 10.
Dashboard was showing zero percent but after restore only the system, the capacity is normal. On the other hand, I cant access the old files.
My NAS is a ex2 ultra
What does it mean you cannot access the old files?
Can you see the Shares when you access the My Cloud using Windows File Explorer?
Are the Shares listed in the My Cloud Dashboard > Shares tab?
Are you getting an error trying to access a Share? If so, what is the specific error message?
Which restore did you do? System Only, or Quick Restore, or Full Restore? Doing a Quick Restore or Full Restore will erase user files/data in addition to resetting the My Cloud to factory default.
A reset may have caused the My Cloud to obtain a different IP address if one hasn’t reserved an IP address for their My Cloud in their network router/gateway’s DHCP server. If this happens one may have to try accessing the My Cloud by it’s new IP address rather than it’s old IP address if using the My Cloud name doesn’t work.
In some rare cases one may have to enable SSH within the My Cloud Dashboard > Settings > Network section, then use an SSH client like WinSCP or Putty to access the My Cloud using SSH and navigate to the Shares location where one can view the content of the Shares to see if one’s files/data are still in the Share.
Also note there is a specific subforum for EX2 Ultra discussions where users more familiar with that device may be able to assist and where you can search, using the forum search feature (magnifying glass icon top right) for past discussions/posts similar to your issue. Generally this subforum (My Cloud) tends to discuss issues related to the second generation single bay/single drive My Cloud.
My Cloud EX Series
https://community.wd.com/c/os5/my-cloud-ex-series/255
Thanks for the link of the community.
I did the restore Only System.
After that, I cant see the sharing, even in the file explorer. Any error message appears.
It started after I took off the disks and put it in again.
Everytime I take off the disks, I have to restore only the system to release the capacity of the disks.
Wait, you took the hard drives out of your EX2 Ultra and then put them back in? Did you put them back in to their correct or previous bays/slots?
How are the drives configured? For JOBD or RAID?
Is the alert/notification icon at the top of the My Cloud Dashboard lit yellow? If so check it to see what alerts or notifications it may indicate.
Yes, I placed all the stuff right again.
RAID configured.
no alerts about the problem
please help me!
I’ve already asked WD support bur I dont have a answer yet 
So - - - I am going to repeat some of Bennor’s questions:
- What is the configuration of the Device?
- Raid 0? (Spanning)
- Raid 1? (Mirrored)
- JBOD? (Just a bunch of disks: Each disk is an independent volume)
- What do you mean by “restore”?
If you did the “40 second reset” (power on with the reset button pushed); the “system” will have been reset. You will need to log into the unit (User: Admin PW: blank). . . and then create new users and match those users to the “shares” that are on the drives.
-
If the original problem was that you had 0% free on the drive. . . . . .was it because the drives were full? What were you expected to achieve with the “restore”?. Why did you pull the drives?
-
Did you change the raid configuration? If you changed the raid configuration; it would be normal to reformat the drives. (data loss)
RAID1
I meant I recovered only the system in the settings…
I didnt do the 40 seconds reset…
the original problem was 0%… I recovered only the system in order to get everything running well again
I havent reformat the drives
Is it 0% because it is “full”?
Is the 0% in the “Capacity” tile on the NAS home page? Note that a “restore” will not fix a “Full” HDD. The only way to fix that would be larger HDD’s.
Most devices start giving problems when full.
OK - - -My EX2 is running OS3; but I suspect OS5 options have not changed.
In Settings, under “Restore to default”; there are three options
- system only
- quick restore
- full restore
System only = 40 second reset. The network settings and user settings will have been wiped. You need to log in using “Admin”, with BLANK password and re-establish USERS and assign them to the shares.
Quick Restore = Quick format. Wipes data. if you did this; you probably need to pull the drives and hook them to a PC and recovery the files using a LINUX reader program.
Full restore: Sounds like that is a hard reformat of the drives. If you did this. . .then this is where you need to think about the backup disks.
It’s not full
I have 4 TB and use less than 500 GB
It looks like some bug of WD that’s not recognizing HD
That may very well complicate things. Access the My Cloud Dashboard > Storage > RAID and check the RAID Profile to see what it indicates. What is indicated for; RAID Health, Auto-Rebuild status, and RAID Volume?
Its entirely possible the RAID 1 has become corrupted or the firmware is corrupted and cannot properly read/index the RAID 1 volume(s). WD has some knowledge base articles on RAID issues that may or may not be relevant to your issue.
My Cloud: RAID Online User Guide and Solutions
https://support-en.wd.com/app/answers/detailweb/a_id/25488
My Cloud: Manual RAID Rebuild
https://support-en.wd.com/app/answers/detailweb/a_id/1161
My Cloud: RAID Volume Damaged
https://support-en.wd.com/app/answers/detailweb/a_id/24586
My Cloud: RAID Volume Not Seen (No Raid Roaming) When Moving Hard Drives From one to Another
https://support-en.wd.com/app/answers/detailweb/a_id/18771
If you have removed RAID drives from their enclosure you need to ensure you put them back in the exact same bays you pulled them out of otherwise there may be RAID issues.
Hi guys!
Problem was solved! WD support sent the information below. Following the steps, problem was solved.
We discovered that after any lack of electricity causes the problem. Volume 0%, so, it’s necessary to restart only the system and recreate the old folders.
Thanks everybody who tried to help me.
English version:
My Cloud: Shares Missing in Dashboard
https://support-en.wd.com/app/answers/detailweb/a_id/19203
