I am really desperate for help please!!!
I had a WD My Cloud NAS drive (the older white one). The casing crashed - so removed hard drive - it is still good, and still shows that it has tons of data on it. I tried my data recovery software - with no luck - it is finding some files, but it is a bit of a disaster.
Needed to upgrade anyways so I got the My Cloud EX2 Ultra. Thought I could put this drive into one of the bays … and well nope. So then I figured out I could plug the drive into the USB ports on the back of the EX 2. This is good - it sees everything - and sees all of my folders, and shows that it is full of data. But - many of the shares are showing as ZERO data - when I know that there is a ton in each folder. When I try to access some stuff though it says I don’t have permission. I made the login to the EX2 the same as the admin log in for the My Cloud but I am wondering if there is something else that I might be doing wrong that if fixed I can get the rest of my data so that I can copy it to my new drives.
I have lost so so much data and I am so desperate to get it back - even just some of it. Please help if you can - desperate teacher here.