I don’t remember what OS version EX4100 had on it. I updated it early this year and it showed that there were no new updates as of 7/19/2021. I can’t see dashboard to verify anything or change IP address.
This unit has been working fine for a year. It seemed quite reliable and I began to trust it.
Twonky server app stopped working. I uninstalled and reinstalled the app. Twonky app still did not work.
Installed Plex app. It took a long time to scan files so after three hours I stopped it’s scans from the Plex dashboard. I then shut off the unit let it power down and booted it back up.
When it came back up I could not see it on my network. Using the front panel I found that the IP address of the unit had been changed to 184.108.40.206. I can’t change that from the front panel.
I tried the following
- Pressed reset on the back of the unit. It rebooted but with the same 220.127.116.11 IP address.
- Unplugged unit from the network and pressed the reset button on the back with a paper clip. After rebooting, the IP address was still set to 169 something and I could not see it on my network.
Turned off unit. After a few hours. It still comes up with an IP address of 18.104.22.168.
I tried calling WD technical support and was on hold for over two hours.
I will lose much valuable data if I can’t resolve this issue. Please help!