Dashboard on EX4100 unavailable

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
1

Hi
My EX4100 has disapeared from my home network, and I cannot acces it via the IP address, or the http://wdmycloudex4100/ address

Also its not visable, when I try to map the network drive.

I can access it from my WD TV box, so can still use it with the TV and the my cloud app, but only when I’m on the home network, it’s not accessable from outside.
The 40 second reset does nothing, it just stays turned off with no rebooting at all.

Any ideas for a fix to this would be greatly appreciated, as uploading to it via the app is very time consuming

Thanks
K_R

2

Hi kwacka_rider,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.

International Phone Numbers | Western Digital text**

3

Thanks Brandon
My daughters partner, found out that the the last mircosoft update had changed the IP address of it, and he found the right one, so now have go it back to factory settings, and re-setting it up again, phew was worried I’d lost 17Tb of data, and had been hacked.