I’ve had a My Cloud for many years and having not accessed it for a while,I have come across a problem which might be related to having switched to a new laptop–Hoping anyone can help.
Right now, I can see the WD My Cloud in my network devices and as a location attached to My PC, but when I double-click to open it, I cannot see any files. Tried setting up stuff on the My Cloud website (and I didn’t get a password reset from any of my e-mail addresses, so I don’t think ti was registered to the web before). Ultimately, i seem to be able to see the device through the web interface, and I can see that there are still files on there, but I can’t seem to access them.
I’ve done a reset, but can’t figure out how to access the device as admin, which I assume would let me see my files. I hope. I don’t want to have lost anything.
Can anyone help me:
- get access to the files that are there?
- figure out the drive mapping so I have the right permission to see them on Windows 10?
I’ve tried the support topics, but so far I haven’t been able to decode the answer. I’m usually not so dumb. Can anyone help?