I have a Passport Ultra 1TB and set up the security settings. When I open the ulock.exe it prompts for a password, I enter it and it says it is unlocked. However, the drive remains “locked.” If I click on the drive, it only opens up unlock.exe over again and it tells me that “this drive is not locked.” I can’t open it to see any of the files. The only way to open it is to take off the password entirely. Is there something wrong with the software or am I missing a step? I added a screen cap to show whats I see.