Cannot manage MyCloud Home Duo

[NoPlex]

@Gothbert

I can access the device via https://home.mycloud.com but I cannot manage it because the connection type is “Relay”.

@Gothbert

I tried several things:

• total 60s reset and starting over
• connecting the WD MyCloud Home Duo directly to the router fully exposed to the internet and trying to access it from my laptop that was also connected to the router

Software version is 9.5.0-186.

You should try to read the Knowledge base and the forum before doing 60s resets.

Either your router has UPnP that is incompatible with the My Cloud Home, or Windows is disabling UPnP from its services and the webapp could only see the MCH temporarily or through relay.

You could try

• Assuming you are using Windows, enable Windows UPnP service as shown below

• Enable UPnP in your router or try a different router. Ask your friends or neighbor if you could plug in your MCH in their internet to test.

• Uninstall any VPN services

• Uninstall any third party antivirus, at least temporarily

Unable to access My Cloud Home on my network

Back to basics if this is still not working. Be sure to turn the antivirus and firewall back on after further testing. How Do I Fix the Specified Network Name Is No Longer Available Error? This issue applies to Windows 10, Windows 8, Windows 7, and Windows Vista, including both 32-bit and 64-bit versions of these operating systems. Disable your antivirus software. It’s the easiest fix to try first and often fixes this error. Most major antivirus apps like Norton, Avast, and McAfee provide th…