Glad to know it is working for some! I have managed to enable local storage and all went well until step 11. Windows file explorer network error “Windows cannot access \MYCLOUD-*****”. I dont get a chance to enter a username or password.
Using my tablet, I gained access and entered my username and password successfully. However, I am unable to open any of the 3 folders presented, none of which are my original ones!!!
Has anyone got a fix? Help!! Many thanks
I’m getting a blinking light on mine AND getting the same message as the original poster. It’s SO frustrating!!!
I have the same problem. I try to connect via local and I can’t because this is giving this same error. Even though they say you can access it locally, in the end we are not succeeding.
The same here. I can’t login to the app and access my files. Also, the same message here with the last 6 digits of S/N: {“key”:“notFound”,“message”:“Not Found”}.
When it will be solved?
Same situation.
No problem accessing NAS boxes locally (EX2 Ultra) on Winn 11 pro. Both accessed as drives by using ‘map network drive’ feature of Win 11. MacOS users are on their own. 
Hello
I’ve been trying to locally access my, my cloud home, through the steps provided by WD, but every time after entering the identification code and continue, the following page is a picture of an exclamation mark and the tab says “Oops! Something went Wrong” and can not proceed to toggle the local access prompt. I have used the main user’s details and one of the secondary user’s details to attempt access but the same happens with both.
Hello everybody.
Same problem here.
Can you tell me what the risks are with our data?
Is there anything we can do to prevent hackers from accessing our data?
Estoy igual que vosotros, pero llevo más de una semana sin poder acceder a mis datos, MyCloud está deshabilitado y no puedo entrar ni desde ordenador ni desde los moviles.
WD vais a dar alguna respuesta y solución a esto??? no podemos seguir así, es algo inaceptable.
hello,
can someone help me? the Disk Light blinks slowly, I was able to activate the local mode, but I can’t access it, any suggestions?
sorry in advance my poor english
Can anyone help?
My device is still showing offline.
How can I access my files?
can you send a screenshot of whats going on?
I am having the same problem 
Unfortunately nobody here bothered to update this thread even as they knew that WD servers were restored in April, 2023.
12 Apr 2023 Resolved
Services are back online and fully operational.
Probably not, WD servers are up and running.
More often than not, this is an authentication error in the browser caused by a number of different factors, including server outage which is not in play at this time.
Check for firewall, router, browser, password, OS settings that can prevent server authentication.
Often, changing to a different browser that is heavily tracked with telemetry enabled, such as Chrome or Edge will often allow easier authentication. Disable any browser extensions that may block tracking temporarily.
Yes, they really want to track you to make sure you can be authenticated.
If the issue still bothers, try enabling cloud access first via My Cloud Home device dashboard.
Local access cannot be enabled without first contacting WD authentication server. If the WD server is down or any number of authentication steps failed through the browser, firewall or router or network error, then the initial local access enablement will fail.
My Cloud Home dashboard is only used to enable local access or to reset local access through a process called Clear Device Settings.
