Once again, I cannot make Mycloud work the way the manual and the help forum messages say I’m supposed to be able to!
I’m trying to set up cloud access. I have typed http://mycloud.com/setup in Firefox, and when I start, I get a screen showing the progress wheel whizzing and whirring for a couple minutes (!) and then a screen saying Mycloud device not found. It asks me if the blue light is on solid; it is. It asks if I’m connected to my router; I am (I haven’t changed hardwire connections at all). It asks if I’m connected to the same network as this computer; I am; the in-home network is all I have. I’m hard wired from the MC to a Netgear switch and from there by hard wire to the AT&T Uverse modem and from there by hard wire and by Windows internet wifi to my desktop. Same as always.
So I follow the instructions to try to access it via the dashboard. I choose Mycloud in the dropdown list of devices and click “GO” and another screen appears; this one is totally blank! I mean empty! The tab at the top of my screen says “connecting” and I’ve been watching the progress wheel rotate for 5 minutes now, with no progress at all. The web address on my Firefox screen says about:blank. Nothing.
So I open a new browser window and type http://WDMycloud which I know is the name of my device and guess what: nothing. The same totally blank window, the same window tab saying “connecting”, the same progress wheel rotating constantly with no progress at all.
I simply don’t understand what I’m doing wrong! I’m reading the manual as I type, and just like when I first took the device out of the box, my device simply does not work the way the manuals say it will! The screens that appear usually don’t match the ones in the manual and the screens that appear on my monitor don’t always work the way they say they will. What am I doing wrong THIS TIME?