Can not log in to https://files.mycloud.com/home.php?brand=webfiles

[RLMWD]

Says the MyCloud is off line, it is not!

I know WD says no more support but they still need to let you access your folder and files.

How do this?

Accept security certificate does not work?

Help?

[cat0w]

@RLMWD You can do what I did, place your device on your network.

WDMYCLOUD 1st Generation now on my Network only - My Cloud OS 3 Personal Cloud Storage / My Cloud - WD Community

[Bennor]

Remote access: Have you checked the My Cloud Dashboard > Settings > General > Cloud Access to ensure Remote Access is enabled and indicates a connection? Example:

Is the email address you are using to log into the MyCloud.com web portal associated with any User account in the My Cloud Dashboard > Users tab?

Local network access: One would use Windows File Explorer or Mac Finder to access their My Cloud while their computer is connected to the same local network as the My Cloud.

[rkrsingh]

Thanks a lot for sharing your info but the problem is that I am not even getting login page in the local network.

[cat0w]

@rkrsingh
This topic was created by another user in Jan. 2022. You should create your own topic and provide more information about what device you own and how it is connected. The more information you provide the easier for someone to help you.

[Bennor]

MyCloud.com support for first generation single bay My Clouds (v4.x firmware with P/N # ending in “-00”) has been ended by WD.

My Cloud OS3 End of Service

Customers with legacy, My Cloud OS 3-compatible devices
On April 15, 2022, support ended for prior generations of My Cloud OS, including My Cloud OS 3. There are critical security updates that are only available for My Cloud OS 5-compatible devices. If your device isn’t compatible with My Cloud OS 5, you can only access it locally. As of April 15, 2022, your device no longer receives remote access, security updates, or technical support. To help protect your content, we recommend that you immediately back up your device, disable remote access, disconnect it from the internet, and then protect it with a strong, unique password.

…..

Q: Will my device stop working if I can’t upgrade to My Cloud OS 5? Will I lose access to my data?
A: After the services are shut down, you can only access the device on a local network. Access through the My Cloud OS 3 mobile app or web app won’t work. Email notifications won’t be delivered. Devices that had auto-update enabled received a final firmware update that disabled remote access and outbound traffic to cloud services. Now, support has ended and you have to use your local network to access your device.

If your question is really about how to access the My Cloud Dashboard, see the following WD Support documents.

How to Access the My Cloud OS 3 Dashboard

Steps to Access the Dashboard of a My Cloud OS 5

[rkrsingh]

Thanks for your answer.

My problem was not knowing the IP address of my cloud device.

So here are my steps:

1. Enable SMB on your windows machine. https://support-en.wd.com/app/answers/detail/a_id/4155

2. Double click on your cloud device under Network in Windows explorer. It will open the admin page login on a local network, bookmark it.

3. Follow following

WDMYCLOUD 1st Generation now on my Network only

I decided to go ahead and make my My Cloud 1st generation for use on my Network. The first thing I did was in Settings where I changed Network Mode to Static. Images below shows it on my computer now and no Internet Access. Click on, tap, or activate images to enlarge them. [WDMYCLOUD1stGen2022] I also pinned it to Quick Access and the Start Menu. [WDMYCLOUD1stGen2022B] Here is what shows for Cloud Access now on my Dashboard. Click on, tap, or activate image to enlarge it. [image]