WD Community

Can not log in to https://files.mycloud.com/home.php?brand=webfiles

Says the MyCloud is off line, it is not!


I know WD says no more support but they still need to let you access your folder and files.

How do this?

Accept security certificate does not work?

Help?

@RLMWD You can do what I did, place your device on your network.

WDMYCLOUD 1st Generation now on my Network only - My Cloud OS 3 Personal Cloud Storage / My Cloud - WD Community

Remote access: Have you checked the My Cloud Dashboard > Settings > General > Cloud Access to ensure Remote Access is enabled and indicates a connection? Example:


Is the email address you are using to log into the MyCloud.com web portal associated with any User account in the My Cloud Dashboard > Users tab?

Local network access: One would use Windows File Explorer or Mac Finder to access their My Cloud while their computer is connected to the same local network as the My Cloud.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.