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Can not access Plex outside of home network

I’m new to this so please bare with me.
Can anyone help me with accessing my movies through Plex outside of my home network? When I launch the app away from home I can see the movies, but when I try to play them I get an error message.
I can however go to the movies on the MY Cloud mobile app and launch them through a media player. Just no through plex.
Thank you,

@Blaze19

Search Support | Western Digital

Greetings,

We have reached out to you via direct message, so we request you kindly check and reply to your DMs so that we can assist you further.

Support for Western Digital Hard Drives | Western Digital

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