Both HD Leds RED, cannot access MyCloud EX2

Just installed two WD RED 3TB in the MyCloud EX2, plugged it in to a port on my ATT modem/router, all LEDs green (power LED flashing), but when power LED stops flashing (goes to solid green) the two HDD LEDs turn RED. When I try access it via http://files.mycloud.com/setup I get a blank screen with this message: Forbidden -You don’t have permission to access / on this server. What is wrong?

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/15992

I had the same problem, but wasn’t really a problem. The new drives have to be initialized in the My Cloud EX2. Go to Storage -> Disk Status. If the two disks are seen there they should show a status of good then all you need to do is set them up as a RAID, or JBOD. Once you do this the LED’s will turn green.

The problem was bypassing the browser message “Forbidden -You don’t have permission to access / on this server”… I kept trying and suddenly I had access, and initialized in RAID and formated, then everything OK. Have no idea why it allowed access, I had tried everything before, to no avail. This error (two red LEDs for drives, Pwr led Green) should be listed in the manual somewhere, but it is nowhere, I think this is a major fault by WD, took me two days to get this working. Thanks for your feedback though.