I came home from work today and found out that the house lost power. I noticed that the My Cloud device had a blinking red LED on the front. I powered it down, waited a few minutes and plugged it in. It started with the standard blinking blue LED and changed to the blinking red LED. I have tried to access it via the 192.168.0.16 address and the folder on my computer and I cannot reach it. I looked through the manual and other forums and nothing mentions a blinking red LED only solid one. Does anyone have any idea on how to fix the issue?
My guess is that the new manual is wrong, and the āAttentionā state should be blinking red, not solid; it used to be blinking yellow.
So it may be your router; check the Ethernet LEDs, too.
So I did a reboot on my router and I looked physically looked at the lights on my router. The port that it is plugged into is showing green link lights. I even switched it to each of the other 3 ports and it they all show green link lights but the problem still persist. Additionally, I have looked at the port status on the router interface at the router detects the connection The device is currently plugged into LAN4. Any additional assistance would be great!
Thanks for the Help-
-Nicholas
Okay, if the Ethernet ports are active, then it sounds like something more unpleasant, assuming itās not simply overheated for some reason.
Have you checked your routerās IP map to make sure the MyCloud hasnāt been allocated a new IP address by the DHCP server? This might allow you to access the Dashboard.
Then there are the 4-second and 40-second resets that you might try (that do more than a power cycle). Check the user manual for details.
Beyond that, Iād suggest calling WD Support, as the power outage/brownout may have damaged the hardware or the disk file system. Users have recovered from red LED states, but, as you say, flashing red is undocumented.
Ok, I will try the router map. Thank you for the help!
I just dealt with this red light and wanted people to know there is one other possible cause of this warning light ā it does not always mean a failure. It can simply mean that your disk utilization exceeds 95%. See http://support.wdc.com/KnowledgeBase/answer.aspx?ID=13175 Item 8. However, deleting files did NOT release the space. So I donned my Network Administrator hat ā oops I forgot my password ā OK, reset the device.
I open the My Cloud Dashboard, scrolled right to Settings | Utilities and ran the Disk Test. Both drives confirmed fine. Next I checked firmware but already had the latest version because I had set Enable Auto Update. So what else could it be?
I went back to the General ātabā and scrolled all the way down to Services. The Recycle Bin had been left as ānever clearā. That means deleting files just placed them in the recycle bin (which was not visible in my file explorer). This explains why other posters reporting fixing the problem temporarily and then getting the red light back on. I changed the setting to clear automatically and keep deleted files only for 7 days. Then I pressed the Clear button and the red light turned to blue!
PROBLEM SOLVED
http://ca.linkedin.com/pub/george-mitchell/5/378/301
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Please note that the single bay My Cloud units currently do not have a āRecycle Binā option. The lack of a recycle bin option on the single bay My Cloud units is something that has been mentioned in at least one other thread.
https://community.wd.com/t/cannot-turn-on-recycle-bin/166807
No, Iām talking about a dual drive My Cloud Mirror drive. But the point is that many other people on various web sites point out that they thought they fixed the red light issue and it just came back. Like me they could view the drive contents but could not fix the space remaining. In other words, a very different scenario from failed drives yet all get the red light.
George Mitchell
Terra Encounters
Blog: http://www.terraencounters.blogspot.com/
LinkedIn: http://ca.linkedin.com/pub/george-mitchell/5/378/301
If you can SSH into your My Cloud. cat the following files:
/tmp/led_cur_ev
/tmp/led_cur_st
/tmp/led_err_ev
/tmp/led_err_st
These files will tell you what is causing the red led. The red led can be a warning or an error. LED_EV_SYSTEM=0
LED_EV_DISK_SMART=1
LED_EV_DISK_IO=2
LED_EV_RAID_CFG=3
LED_EV_FW_UPDATE=4
LED_EV_NETWORK=5
LED_EV_DISK_STBY=6
LED_EV_HALT=7
LED_EV_THERMO=8
LED_EV_VOLUME=9
LED_EV_DISK_LOW_CAP=10
LED_EV_DISK_UNSUPPORTED=11
LED_EV_DEGRADED_MIR=12
LED_EV_MASTER_INST=13
LED_EV_FRESH_INST=14
LED_EV_VFT_HALT=15
LED_EV_FSCK_ON_BOOT=16
Those are the different values of the led state. For errors 0-3,6,8-11,13,14 are red. For warnings
0-3,9-11 are red. For normal all colors are blue except 15,16.
RAC
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I understand you are talking about the My Cloud Mirror. However, what works for you on the My Cloud Mirror (clearing the Recycle Bin) will not work on a single bay My Cloud due to the fact the single bay My Cloud Dashboard does not have a Recycle Bin option. That is what my reply above was trying to convey.
I met the same problem here . Nicholas , any solution you sort it out this problem? I am so nervous that I would lose the data if I cannot sort it out.
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We just have the same problem.
Everything was working good until today when the red light start blinkingā¦
Anyone found a solution about this? I need to figure out what to do ASAPā¦
Thanks!
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What have you tried? There are a number of threads addressing red light failures.
Have there been any changes to your network, or power glitches?
It happen yesterday and I tried the following:
- reset 4 sec
- reset 40 sec
- Disconnect during the whole night and connect again.
Still nothingā¦ I hear the HDD doing a sound like itās starting to work but it stops suddenly. And the WD MC tries to do that 5 or 6 times before having the red blinking lightā¦
If anyone can help me?
Thanks!
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I have the same problem. I donāt know what to do.
Did you solve your issue? Please I will appreciate if you tell me what to do.
Regards,
Max
Iāve been having this issue contacted WD for support for nowā¦this happened for me after my power went out and came back a few seconds later and then I was running a test AND BAM! Then issues started happening wish I never ran a test on my WD Cloud that way it would of been working still.
Devices failing to come up after a power failure are likely to be one of three problems:
- corruption of the file system that fsck is unable to recover from
- faulty PSU, unable to provide the required startup current
- damage to device hardware (caused by a significant glitch on the power as it went down; e.g. lightning strike tripping a power grid breaker); could be MyCloud or the router
Iām betting its the third one, had numerous occasions where I had to open the power or accidentally turned it off. DIdnāt use my WD Cloud fullyā¦around half a gigabyte but still ā ā ā ā ā I had some few documents that were important. Not sure what to do, WD stating I might get a new one and return this yet I canāt open the WD cloud to get my data which is absurd as it voids the warranty yet a recently ruling from a court decision from 1975 has ruled this in violation against this.
All hard drives can fail at any time. You MUST have backups of any information you consider irreplaceable.
If the data is more important to you than the dollars it would cost to replace, you can try extracting the HDD, and recovering the data. If youāre careful, no-one will know you have opened the caseā¦
BTW, if your device was damaged by an electrical supply surge, then itās not a warranty issue, itās a household insurance issue. Electrical surges are not the fault of WD, so not really fair to claim on their warranty.
Of course, we donāt know that it was an electrical surge that caused the failureā¦
Yeah either way so far looking into returning it but looking to see if I should recover that data itās not really much I guess only the pictures were really nice since it was some videos of my graduation then again I could care less for it then. However if you have any advice if I approach to recover the data and how to do so would be really thankful for will do some research regarding this now.
