Bad drives - help please

Legacy Products My Cloud OS 3
1

Start with the basics - I’m not an IT expert and I have an EX4 with 2.11.140 firmware and I’m running 2 WD Red 6TB in RAID 1 configuration.

Noticed the lights on both the drive bays have changed to purple and checking the disk status it’s saying both are bad. I can still however access the data via my network and having run a quick disk test it didn’t come back with any issues. The only warning on the system is a critical network link 1 - error code 1002.

I tried uploading diagnostic to WD support however it won’t recognise the serial number (even though it’s defaulted) so I’m pretty stuck.

Any advice on what I should be doing other than transferring critical data onto another hard drive? I’d ideally not like to lose anything but I’m limited by available space

Thanks

2

Bad drives should be replaced. I’d recommend double-checking the Serial Number of suspect units and requesting an RMA on WD’s Support site.

3

Thanks. I got them from Amazon and they’re still within 12 months (a worry in itself) so am already in the process of replacing them.

Maybe a stupid question but if I put the 2 new drives in slots 3 and 4, given the data is accessible, is it possible to rebuild them from the bad drives or is that just going to corrupt them? I’m really confused about how I can have bad drives registered on the system but no real impact on accessibility of the data via the network.

Cheers