Start with the basics - I’m not an IT expert and I have an EX4 with 2.11.140 firmware and I’m running 2 WD Red 6TB in RAID 1 configuration.
Noticed the lights on both the drive bays have changed to purple and checking the disk status it’s saying both are bad. I can still however access the data via my network and having run a quick disk test it didn’t come back with any issues. The only warning on the system is a critical network link 1 - error code 1002.
I tried uploading diagnostic to WD support however it won’t recognise the serial number (even though it’s defaulted) so I’m pretty stuck.
Any advice on what I should be doing other than transferring critical data onto another hard drive? I’d ideally not like to lose anything but I’m limited by available space