2 failed drive in Ex4100

Legacy Products My Cloud OS 3
1

hi,
i have a Ex4100 in RAID 5 setting, and i replaced one of the drive regularly.
recently - 2 of the drives were reported as fail (red light) all in a sudden at the same time. That means i loss everything.

any suggestion for me to recover data/ what can i try further?

at some point i wonder if it is the EX4100 has a hardware issue (and gave false alarms to the 2 “bad” drives). So i want to look for an old Ex4100 and try to put in my drives, but so far i cannot find a ex4100 (in a reasonable price yet). Wondering the official WD can loan one to me too?

appreciate!

2

Hi @godaic
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

1 Like
3

thanks! not yet but will do.