Hi. I have a WD My Passport Ultra 1 TB HDD. I am using WIN 10. I have 2 drives : Disk C (SSD - where the operating system is installed) and Disk D (HDD - where all other files are). When trying to back up Drive D: using WD Smartware v220.127.116.11, most of the files are put in a grey box/category called Excluded (System), effectively not backing them up at all. I tried to switch to File Back up method, but WD smartware does not allow me to tick each folder for back up either.
Can you please assist?