Awful RMA service on Caviar Black

WD Internal Drives Desktop & Mobile Drives
1

So my 1TB Caviar Black died within a year of purchase and I filed an RMA online. One month later and still nothing from WD. When I called the call center the moron suggested I wait till the current RMA expires in a couple of days, and then file another one!!

Is this kind of crappy aftersales service typical? I am going to file a complaint with the BBB.

This drive was their top of the line sku last year, warranted for 5 years, and for it to crash (wont power on) within a year points to atrocious build quality, not to mention the aforementioned sucky after sales.

Save yourself time and money and buy Seagate. I will.

2

Hello,

Please if possible PM me with the RMA number, in order to escalate the issue to the correct department and get a satisfactory resolution for your case.

3

PM’ed the RMA#.

Pl note in your internal communication that the call center customer service manager refused to take my call when I asked the matter to be escalated. They had no explanation why the drive wasnt picked up nor seemed to care. Been without a PC for 30 days now…and counting.  Will remark on this on Amazon where I bought it.

4

The case has been escalated, please check your inbox.

5

I have received a response from WDC support that the issue will be expedited and “processed” in two days. I will post an update soonest I receive one.

6

right. One week after the promised “two day” expedited process, no call or contact from WD.

what are my options, people? Small claims or BBB? Help me out.

7

Joejoe wrote:

right. One week after the promised “two day” expedited process, no call or contact from WD.

 

what are my options, people? Small claims or BBB? Help me out.

I apologize for the failure.  We’ll try a different tact, and make sure to push this through for you.