Android App auto backup on all devices not working

I have the MyCloud Home 3tb with 5 android phones connected to it. All phones initially backed up and maybe did a couple backups after initial install. Now the auto backup will not back up any of the phones with 2.8tb free.

When I go into settings for auto backup I notice it keeps turning itself off as well as the Use cellular date setting. So I try turning it back on and it still wont back up! What a waste of money! I have created 2 work orders and both have been closed without an answer to the problem.

Hi dmgr157,

You can uninstall the app, clear the cache and re-install the app in order to resolve this issue.

You can contact WD Support team from the links given below.

To Contact WD for Technical Support


The link below will allow you to call support.

Thanks, I have already done that. Twice! It doesnt fix the problem.