I have noticed that the mobile app (Android) is set for Auto Backup but nothing is automatically backing up. Is there a setting that perhaps I have missed?! Also, is this process supposed to happen as soon as a new pic/video is present? Is it folder specific?
Update: I might add that I deleted all data from the app, logged back I’m and it appears to work again. That said, I would like to know what causes it to cease functioning properly.
Okay, so here we are 3 days later and again, the app has forgotten how to auto upload photos. Any answers on this?
@PrivacyMatters can you please send us your Android App Logs?
https://support.wdc.com/knowledgebase/answer.aspx?ID=18912
I am having the EXACT issue!
same issue on my samsung s7… not syncing at all…
